Assist passengers in expeditiously navigating the busiest airport in the world while professionally providing first-class customer service.•Collaborate with airport and government officials by complying with all security and safety guidelines, policies, and procedures.•Consistently adhere to security procedures by validating airline documents, verifying CLEAR member traveler identification, and following documented security protocols.•Recruit, train, and mentor new associates on safety protocol, screening passengers, and providing a positive travel experience.•Balancing high-volume traffic with exceptional customer service and member experience. •Provide exceptional customer service focused on communication with the ability to be inclusive of prospective customers, general travelers, and members alike•Drive membership enrollment with integrity by engaging travelers and educating them about the benefits of CLEAR.

Delivered best-in-class customer service with a smile and “my pleasure” while being the first point of contact with customers to ensure a pleasurable dining experience.•Provided hospitality to guests and served as the face of the company in a fast environment while providing friendly and accurate service.•Demonstrated excellent communication while managing orders, answering questions, and interacting with customers while handling cash and operating quick-serve POS systems.