Senior Agent
CurrentOverseeing projects associated with assigned Global accounts, including but not limited to new development, community management, internal and external communicationEvaluating assigned account’s business processes and providing recommendations that generate additional revenue.Identifying revenue opportunities within assigned accounts and their community through communications, programs, and other activities as needed, collaborating with marketing, community management, and business developmentActing as liaison for internal and external communications with assigned accountsManaging ongoing conference calls and ensuring a positive relationship with assigned accountsProviding regular status reports and managing task lists on assigned accounts progress for all project areasParticipating in cross-functional groups to establish marketing campaigns and product directionEnsuring reporting and communication is frequent and bi-directional