Jay Lanier Email & Phone Number

Chapel Hill, Nc, Us

Partnered closely with the CEO and department heads to consult on sales, strategy, marketing, management, and proprietary software development. Created, developed, and directed remote teams and sales processes which increased new business, improved client retention, and re-engaged former clients.- Created, developed, and directed a Remote Call Team to perform Remote TeleSales, Remote Sales Support, and Remote Customer Support; generating over 16,000 transactions and $8MM in revenue (primarily through the pandemic, 2020-2023).- Created, developed, and directed a Remote Data Team for prospect vetting, sales targeting, custom reporting, and database cleanup. Initiated the program with a team of 5, which vetted over 21,000 prospects in approximately 6 months, saving the company over $100K by channeling 100% of the sales and marketing efforts to the prospects most likely to convert, and increasing sales revenue exponentially. - Created, developed, and directed multi-layered Remote Sales Processes, utilizing the Remote Call Team, Remote Data Team, social media campaigns, email campaigns, direct mail, customized phone scripts, customized email templates, and proprietary software. -Created, developed, and directed recruiting, training, and rep development processes. Authored training guides and resources for phone reps, field reps, and various proprietary software programs as developed.- Authored over 200 phone scripts and email templates for specific prospect and client types in various sales stages.- Coordinated with and directed IT on software integration and internal, proprietary software development to integrate, manage, scale, and automate remote teams, remote sales processes, accompanying payroll, and reporting.- Provided in-depth analyses, reporting, and direction on Market Penetration, Research and Development, Sales Process, Team Performance, and Program Optimization.

Remote

Developed in-person and remote sales models and processes while directing and coaching a sales team to achieve optimal performance, generating over $30MM in revenue of marketing product sales. Provided training and ongoing coaching for new hires, trainers, and existing sales professionals. Negotiated contracts, pricing, service agreements, and terms of sale. Developed and optimized sales models, processes, presentations, training materials, and system automated reports. Consultant on regional development, including new initiatives, promotion and expiration of management, trainers, and sales team. Continued personal production while developing the region, executing both short and long term sales cycles. - While rebuilding the Southeast Team after a company buyout and turnover in 2013, trained all initial team members, trainers, and managers. Continued team session coaching after buildout, and provided specialized, individualized coaching for sales team, trainers, and managers. Team revenue exceeded $30MM.- Optimized and developed an existing sales model to become the company’s top producer in less than 2 years. Created new sales tools and wrote the training manual used for initial training and ongoing coaching of all team members in the Southeast region. - Successfully created a completely remote/virtual sales process utilizing self-developed phone scripts, templated emails, video presentations, and digital signature acquisition. The new remote model outperformed the best of the previous 5 years in its first year during development. - Through personal production, secured over 433 new accounts, while retaining over 60% of pre-existing accounts, resulting in more than a 300% sales volume increase over previous area management- Personally executed over 1,300 contracts in 6.5 years, resulting in over $3.3MM in personally generated revenue; while leading the Southeast Team to collectively generate over $30MM in revenue. - Top Producer 2013-2017