Jason Atencion Email & Phone Number

San Francisco Bay Area

Client Support & Engineering, for Executives & their staff with complete PC, laptop, peripheral, PDA, office and home network support.Focuses on providing Tier III support to our end user community of between 1000-1500 county employees, Law enforcement & Fire department. Resolve complex support Issues: Triage issues that have been escalated.Additional responsibilities included development of IT strategies, assist upper management in planning/upgrading latest technology trends and maintain positive business relationship with technology vendors. Troubleshoot, repaired software & hardware issues on PCs, laptops, workstations + printers Support IT Projects with end-to-end system solutions Consult groups on computer equipment needs & recommended upgrade options Manage and administer Microsoft server + network infra-structure Develop creative solutions & workarounds for complex IT issues to minimize downtime Perform testing and problem analysis for server, desktop, and IT infrastructure. Prepping new laptops and desktops for deployment; installed software & operating systems.

Co-Founder of Legaci• Social media strategist • Managing, building & providing ongoing interaction through social media outlets on platforms including Facebook, Twitter, Google+, Youtube, Instagram, etc. Currently over 250k supporters combined through all networks• Main contact for inbound PR inquiries.

San Francisco Bay Area

• Respond to technical support questions and issues from KP employees/members.• Troubleshoot technical problems that members encounter while using the website, provide user account maintenance and supply solutions derived through research and troubleshooting.• Communicate professionally with members by email, live chat and phone as well as track/update information in our case management system.

San Francisco, Ca

• Providing technical support to customers via phone, email and chat. Integrating software with customer’s Crm.• Ensure customers derive max. value from their investment and optimize customer promotional campaigns.• Provide marketing and strategy consulting to help clients expand their business, become more profitable.• Re-installing Demandforce when there is a break in uploads and reading XML to troubleshoot potential errors.• Training new users by giving guidance managing, creating and deploying marketing campaigns.• Making sure campaigns/promotional newsletters are going out on time and properly.

San Francisco Bay Area

* Providing customer service, process payments for ad impression programs, process and review account adjustments, resolve client discrepancies.* Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments.* On average, outreach to 500+ accounts per month.* Assist account management team to resolve billing issues with existing clients. Set up payment plans to bring accounts back in good standing.* Perform other assigned tasks and duties necessary to support the Finance Department.* Assist team and chargeback analyst to resolve issues with existing clients.* Consistently achieved 100% or higher of weekly goals.

Worldwide

Official back up singer for Justin Bieber with R&B group, Legaci. Over 50 US cities visited with over 80 shows performed.Noteworthy Gigs:-Singing for the First Family in Washington (2011)-Singing back up for Mary J Blige, Selena Gomez, among othersTV appearances include: X-Factor (US, UK, Germany) & MTV Europe Awards, UK ITV special, Dancing with the stars, The Today Show, The View, and many more.

San Ramon,Ca

-7+ years technical customer support experience in a fast paced call center environment by phone, email and live chat software.-Subject Matter Expert (SME) in technical support to colleagues and internal/external customers.-Diagnosis hardware and software issues on company equipment as well as customer; physical line issues, faulty hardware, third party software/hardware conflicts.-Troubleshooting of third party routers/modems to restore connectivity.-Configuring company supplied equipment to customers as well as third party equipment-Thorough understanding of IP addresses and configuration on customer equipment to best suit their needs. (WAN/LAN configuration, IP mapping, pinhole/port forwarding, etc)-Knowledge of TCP/IP, subnet masks, DNS; troubleshooting and configuration of each-Support Router configurations: TCP/IP, UDP, DHCP, Dynamic IP, and Static IP , Port Forwarding, DMZ, Pinhole, IP mapping-Assist customers with configuration for WAN/LAN and network settings in routers-Update Customer Relationship Management (CRM) database during each call, providing detailed notes and a thorough assessment of each problem and resolution.-Familiar and proficient with the following databases/tools: REMEDY/ BBNMS/ CPSOS / BBT / LDAP / ATM / QIP / Salesforce• Team Lead • Peer Coach • Trained new contractors