Jaylen Haluska Email & Phone Number

Chicago, Il, Us

Remote

Customer Experience and Communication:- Serve as the main point of contact for application and software support to resolve technical issues regarding CensiTrac software, systems, and products- Establish workflows and create SOPs for daily tasks, new processes, or workarounds until technical issues resolve- Independently solve and research complex technical and application-related customer inquiries by phone and email- Coordinate with clients and internal departments to ensure clients are properly serviced and have a high-level of customer support- Develop and maintain an in-depth understanding of the CensiTrac product suite to deliver a high-quality and efficient customer support experience

Chicago, Illinois, United States

Recruiting and Communication:- Supporting G&A, R&D, and tech roles for biotech, pharma, and medical device companies across multiple departments and fields- Sourcing 100+ candidates per week for specific roles and teams assigned using LinkedIn Recruiter, Bullhorn, and other applicant tracking systems (ATS)- Enhance candidate and client experiences by promoting relationship engagement and retention from day one to create a more detailed and proactive communication approach- Collaborate with account managers to identify job requirements, develop effective job postings, and create sourcing strategies- Nurture relationships with passive and active candidates, as well as account managers, ensuring a strong talent pipeline for future openingsCustomer Experience:- Establish recruiting outreach workflows and create email response SOPs and templates for daily communications- Track examples and gather data relating to outreach software and applicant tracking system (ATS) platform technical issues to partner with operations team to find a resolutionPlanet Pharma provides top talent to the pharmaceutical, biotechnology, and medical device industries. We make staffing more personal by creating enduring, valuable relationships, and tapping into cutting-edge technology and flexible service delivery models. At Planet Pharma, we have the tools and expertise to go beyond expectations. We also work with clients to provide essential R&D and manufacturing resources for Covid-19 research and production.

Communication:- Managing social media accounts and content strategies across LinkedIn,Instagram, TikTok, Facebook, Pinterest, and YouTube- Increasing member engagement and community subscribers throughsocial media, live recruiter events, and Slack biotech job-seeker groups- Creating marketing and career development content such as blogs, liveand recorded recruiter events, and social copy- Orchestrating recruiting content and virtual events to establish a dailycontent release on social media and 2 live recruiter events per week

Recruiting:- Supporting G&A and tech roles for Biotech companies across multiple departments including Legal, Graphic Design, Finance, Manufacturing, Operations, Clinical, and Marketing- Sourcing 100+ candidates per week for specific roles and teams assigned using LinkedIn Recruiter, Greenhouse, Arya, and Loxo applicant tracking systems (ATS)- Developing and training teams on recruiting strategies to identify qualified candidates, build pipelines, and implement DEI initiatives- Overseeing full-cycle recruiting for 10-15 vacancies each quarter- Creating and teaching live career development sessions and workshops for young professionals in biotech and techCommunication:- Sending out 100+ candidate external communications per week for specificroles and teams assigned- Creating content and teaching live career development sessions andworkshops for professionals in biotech and tech industries- Assisting with marketing strategy development to increase publicawareness and customer engagement- Proofreading and editing blog posts, web content, and companycommunication responses for internal and external audiencesCustomer Experience:- Establish recruiting workflows and create outreach SOPs for daily tasks, new software systems/processes, or workarounds until bug fixes rollout- Track examples and gather data relating to software and platform technical issues to partner with operations team to find a resolution- Weekly virtual meetings with stakeholders to discuss open roles, candidate profiles, sourcing strategies, process improvements, and other methods to enhance the candidate and client experience

Nashville, Tennessee, United States

Recruiting:- Support Technology roles across multiple teams including Software Development Engineers, Quality Assurance Engineers, Software Development Managers, and Tech Program Managers - Source 200+ candidates per week for specific tech roles and teams assigned using LinkedIn Recruiter and other Applicant Tracking Systems (ATS)- Operate as a trusted advisor and talent acquisition subject matter expert to build strong and credible relationships with senior leaders, hiring managers, and critical stakeholders- Interview candidates using different interview methods and approaches specific to the team and role applied for- Improve team efficiency by effectively managing internal communications and creating organization-specific methods to improve internal and external correspondenceCommunication:- Send out 200+ candidate external communications per week for specifictech roles and teams assigned- Operate as trusted advisor and subject matter expert to build strongrelationships with senior leaders, hiring managers, and critical stakeholders- Improve team efficiency by managing and creating organization-specificmethods to improve internal and external correspondence- Develop original content for Amazon tech recruiting newsletter on companyinnovations and accomplishments- Manage internal company correspondence by delivering documents,memos, and newsletters to appropriate personnel- Facilitate communication training for tech recruiting and hiringmanagementCustomer Experience:- Establish recruiting workflows and create outreach SOPs for daily tasks- Track examples and gather data relating to software and platform technical issues to partner with operations team to find a resolution- Weekly virtual meetings with interview panel stakeholders to discuss open roles, candidate profiles, sourcing strategies, process improvements, and other methods to enhance the candidate and client experience

Nashville, Tennessee, United States

Recruiting and Communication:- Schedule and coordinate 8-12 interviews each week for both internalteams and external candidates within tech business lane- Orchestrate 3 days of interview events with multiple teams for eachcandidate to ensure interview expectation alignment, scheduled times, etc.- Collaborate with teams to collect data on scheduling and tech industrytrends to develop new processes as Bar Raiser Subject Matter Expert- Onboard and train multiple new employees within tech recruitment- Create verbiage and templates for 50+ recruiting teams' external candidateand internal tech and talent acquisition communicationsCustomer Experience:- Establish recruiting coordination workflows and create email response SOPs for daily communications- Track examples and gather data relating to interview scheduling software and platform technical issues to partner with operations team to find a resolution- Bi-weekly virtual meetings with recruiting teams to discuss candidates and interview panel availability, process improvements, and other methods to enhance the candidate and interviewing team experience

Nashville, Tennessee, United States

Customer Experience:- Resolve and respond to 100+ communications daily with micromobility riders via Zendesk, chat support, calls, and social platforms for various metropolitan cities across US- Manage international partner site teams of 250+ to ensure accurate updates for agent content, workflows, and training- Establish workflows and create SOPs for daily tasks, new processes, or workarounds until technical issues resolve- Gather data and track examples of technical or customer experience issues to partner with engineering team to rollout a resolution or enhancement- Create brand engagement processes for social media brands and execute training for internal team membersCommunication:- Generate verbiage for 100+ communications daily with micromobility riders using Zendesk and social platforms for various metropolitan cities across US- Manage international partner site teams of 250+ to ensure accurate article updates for agent content, workflows, and training- Strategize social media community engagement for clients to meet goals, reach untapped potential customers, and increase brand awareness- Create brand engagement processes for social media brands and execute training for internal team members- Draft and create weekly Lyft: TBS newsletter email on department newpartnerships, innovations, and accomplishments

Murfreesboro, Tennessee, United States

Recruiting and Communication:- Review 250+ resumes to coordinate interviews that align with university staff schedules, conduct interviews, and extend offers- Oversee communications with new hires, update orientation social pages, and ensure onboarding requirements are met- Manage a 50+ orientation team to verify all required training, education hours, and university scheduled events are completed

Murfreesboro, Tennessee, United States

Communication:- Facilitate and organize the 1st MTSU Fitness Combine event for students on campus involving 75+ students and 20+ volunteers- Schedule and curate 3-5 workout plans for 10+ students with disabilities-Collaborate with fitness instructors and facility managers to promote an increase in campus outreach by coordinating social media engagements, facility exposure, and partnerships with other departments

Murfreesboro, Tennessee, United States

Communication:- Educate 350+ students and 50+ new orientation leaders on university content and resources available for qualifying students- Collaborate with 30+ campus departments to obtain content updates and orchestrate informational seminars for training sessions- Train 350+ students on university software to create class schedules, contact university staff, review billing, and fulfill major requirements

Murfreesboro, Tennessee, United States

Communication:- Onboard and manage a 10+ facility team to verify all required maintenance, equipment rentals, and university events are fulfilled- Analyze and communicate to departments the daily data for equipment rentals, new member contracts, and recreation facility sales- Oversee facility maintenance and scheduled recreational events both for the university and the community

Murfreesboro, Tennessee, United States

Communication:- Complete regular inventory counts to verify stock levels, address discrepancies, and forecast future needs- Improve sales by listening carefully to customer requests and creating personalized beverages, based on memorized recipes and seasonal offerings- Train new employees, sharing knowledge and expertise of beverages, upselling products, and best practices to ensure efficiency and quality

Knoxville, Tennessee, United States

Knoxville, Tennessee, United States

Bachelor Of Science - Bs, Exercise Science And Psychology

Activities and Societies: Student Orientation Leader, MTSU Club Tennis Team, The Point College Ministry

Education record

Activities and Societies: TTU Club Tennis Team