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Jaylen Johnson is listed as Graduate from the University of Houston Computer Engineering Program at Adtalem Global Education, a with 760 employees, based in Houston, Texas, United States. AeroLeads shows a matched LinkedIn profile for Jaylen Johnson.
Jaylen Johnson previously worked as IT and Simulation Specialist at Adtalem Global Education and Help Desk Tier 2 at U-Haul. Jaylen Johnson holds Bachelor Of Science - Bs, Computer Engineering from University Of Houston.
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Young Professional looking for a long-term career choice and building a healthy relationship with the right company. Collaborative team player with ownership mentality and a track record of delivering the highest quality strategic solutions to resolve challenges, propel business growth and customer experience.
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Houston, Texas, United States
Provided comprehensive technical support to over 50+ end-user helping to resolve software, hardware, and network issues. Provided exceptional troubleshooting with a emphasis on root-cause analysis. Leveraged extensive networking knowledge to improve network latency and firewall rules. Collaborate with collogues to update and maintain MAC and Windows Operating systems.
Houston, Texas, United States
• Performed network and software troubleshooting to ensure over 100+ workstations were operating at their optimal level. • Created IT user guides for end-users to be proactive and ensure the knowledge base was up to date, reduced ticket volume by 16%. • Accountable for onboarding and offboarding, installing all end-user software components and ensuring functionality through service requests. • Supported and collaborated with network engineers on some major and minor network issues.
Houston, Texas, United States
• Supported customer with software, network, and general hardware questions with a 90% resolution rate. • Serviced over 10,000 inbound and outbound technical support calls, with an average daily call rate of 80100 calls per day. • Assume ownership and provide consistent follow-through to assure problems are resolved. • Improved the performance of devices and end-user satisfaction by over 30% in 6 months.
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Jaylen Johnson works for Adtalem Global Education.
Jaylen Johnson is listed as Graduate from the University of Houston Computer Engineering Program at Adtalem Global Education.
Jaylen Johnson is based in Houston, Texas, United States while working with Adtalem Global Education.
Jaylen Johnson has worked for Adtalem Global Education, U-Haul, and Urgently.
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Jaylen Johnson holds Bachelor Of Science - Bs, Computer Engineering from University Of Houston.
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