Hi there! 👋 With a passion for wellness and customer service, I thrive in roles where I can make someone's day better—whether it’s greeting them with a smile at the front desk or helping them find the perfect product to enhance their well-being. From managing a busy spa to guiding clients through their fitness journeys, I've mastered the art of balancing operational efficiency with genuine, personalized care.I’m a pro at juggling schedules, keeping things organized, and delivering top-notch service, all while making sure the client experience feels seamless and enjoyable. I love building lasting relationships, which is why I’ve always gone the extra mile to understand what clients need—and upselling doesn’t hurt either when I know it’s something they’ll love!Whether I’m coordinating appointments, managing daily operations, or driving sales, I’m all about creating a positive and welcoming environment. Looking forward to connecting with others who share my passion for health, wellness, and making clients feel their best!
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Client Success ManagerGonda+CoIndio, Ca, Us -
Front Desk ManagerCalifornia Dream Spa Jul 2024 - PresentServe as the primary point of contact for client concerns, resolving issues promptly to ensure high levels of customer satisfaction.Track and document client appointments, payments, and service details, maintaining accurate records for billing and payroll purposes.Collaborate with massage therapists and management to ensure seamless communication and coordination between departments.Manage inventory of spa products and supplies, ensuring all necessary items are available for client services.Assist with payroll-related tasks, ensuring accurate logging of hours worked by massage therapists and handling commission-related discrepancies.Handle vendor relations and assist with product restocking, sourcing supplies that fit the spa's needs.
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Assistant Fitness ManagerEōs Fitness Jan 2024 - Jul 2024Recruited and built a dedicated team focused on promoting fitness and well-being among clients.Managed the daily operations of the sales department, including budgeting, scheduling, staffing, and performance reviews.Monitored industry changes to inform strategic decisions and future business planning.Developed and executed strategies that improved the guest experience, leading to increased positivereviews and repeat business. -
Assistant General ManagerEōs Fitness Apr 2023 - Jan 2024Enhanced team communication through regular meetings, fostering open dialogue about challenges and opportunities for improvement.Assisted in recruiting, hiring, and onboarding new employees, building a skilled and service-oriented workforce.Developed and executed strategies to improve guest experience, resulting in positive reviews and increased repeat business.Identified and addressed performance issues, ensuring high standards of service delivery.
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Fitness ConsultantEos Fitness Nov 2022 - Apr 2023Increased sales revenue by building strong client relationships and recommending appropriate fitness products.Developed new client relationships through active engagement and highlighting the benefits of fitness offerings.Consistently achieved monthly sales targets by implementing effective sales strategies and maintaining extensive product knowledge.
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Consumer Experience SpecialistNike Aug 2021 - Nov 2022Fort Collins, Colorado, United StatesDemonstrated strong leadership and communication skills, motivating employees and ensuring customer satisfaction.Implemented new training programs for team members, resulting in higher skill levels and improved performance metrics.Boosted customer retention rates through exceptionalproblem-solving and relationship-building efforts.Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration. -
Front Office AssistantDesert Maxillofacial Surgery Center Jun 2017 - Apr 2019Managed daily administrative tasks, including filing documents, data entry, and report preparation.Handled patient check-ins by verifying insurance coverage, collecting payments, and updating accounts.Scheduled appointments, managed calendars, and coordinated meetings efficiently.Performed various administrative duties usingMicrosoft Office Suite applications.
Jaylen Perez Education Details
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Pre-Nursing Studies -
Kinesiology And Exercise Science
Frequently Asked Questions about Jaylen Perez
What company does Jaylen Perez work for?
Jaylen Perez works for Gonda+co
What is Jaylen Perez's role at the current company?
Jaylen Perez's current role is Client Success Manager.
What schools did Jaylen Perez attend?
Jaylen Perez attended College Of The Desert, Colorado State University.
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1rush.edu -
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