Jaylen Roberts Email & Phone Number

Jacksonville, Florida, United States

817 Lomax St

• Maintain a thorough knowledge of all new products. Meet and maintain sales goals that are consistent with standards of productivity.• Correspond and possess strong verbal communication skills, with an ability to sell.• Maintain a professional and approachable appearance. Exemplify exceptional customer service skills and exhibit a high level of customer satisfaction.

• Assisted customers to provide a premium work experience. Ensured store appearance is up to Company standards.• Recommended alternative items if product was out of stock. Assigned employees to specific duties to best meet the needs of the store. • Assisted customers during their checkout by working POS (Point of Sale) equipment and or answering questions. Maintained Company standard regarding personal sales metrics.

Jacksonville, Florida Area

• Assisted in mentoring new sales representatives as needed.• Computed leasing charges based on factors such as length of contract, anticipated mileage and applicable taxes.• Maintained 92% customer satisfaction over all car deals• Established ongoing relationships with new customers; providing excellent customer service during the purchase, and maintaining communication after the sell to ensure satisfaction.• Negotiated pricing and financing options while closing at a 28%, averaging 11-13 sales a month• Schedule appointments for prospective customers.• Ability to connect with customers to meet and achieve their satisfaction.• Professional completion of office tasks such as copies, phone, fax, email and mail correspondence.

Jacksonville, Florida Area

• Provided excellent customer service that met company standards. Exceeded personal sales quota.• Demonstrated knowledge of all merchandise; as well as current fashion trends.• Performed stock duties: organized merchandise received, returned merchandise, checked merchandise against packing lists, and assisted in inventory counts.• Opened and closed cash register, performed tasks such as counting money, followed anti-fraud register procedures, organized daily receipts, prepared nightly deposits.• Maintained knowledge of policies regarding payment and exchanges, current sales and promotions.

• Provided consistent assessment of each associate’s sales performance and work within the store to give feedback on areas of strength and opportunity while keeping in line with Company objectives.• Prepared store schedules and provided proper store coverage at all times within the guidelines for wage control set by the company.• Administered the progressive steps of discipline to include verbal and written warnings. In addition, carried out employment terminations following approval from the District Sale Manager and Human Resource.• Encouraged direct compliance of all store associates, established company policies, procedures and guidelines including, but not limited to, safekeeping of company inventory, funds and property.

Jacksonville, Florida Area

• Participated in managing store inventory including processing shipments and resetting merchandise. Assisted with accurate product counts in a consistent and timely manner.• Produced sale gains, by providing customer service. Met or exceeded Company objectives in all individual statistics.• Participated in store maintenance per the current visual guidelines including proper merchandising, signage and store cleanliness.

Education record

High School Diploma