Jaylene Ablang-Cisneros Email & Phone Number

Reno, Nevada, United States

• Respond to all billing-related emails promptly and professionally.
• Guarantee the timely processing of purchase orders, payments, and all billing claims.
• Generate invoices for accounts.
• Maintain the confidentiality of all client information.
• Utilize IFS accounting software for accounting tasks.
• Rectify any discrepancies in the general ledger.

• Conducted audits of the previous day's transactions across all revenue centers, including slots,games, hotel, spa, and food and beverage.
• Reviewed and documented discrepancies in all transactions.
• Entered and organized data in Excel spreadsheets for accurate reporting.
• Verified that received data aligns with reports generated by the AS400 system.
• Rectified any system errors impacting net income from the previous day.

• Welcomed guests daily and oversaw the check-in and check-out procedures.
• Addressed and resolved over 40 customer inquiries each day.
• Processed more than 200 reservations monthly through both in-person interactions and phonecalls, providing personalized service.
• Acted as the initial point of contact for guests, quickly addressing all issues and questions.
• Generated daily reports and conducted nightly audits for the hotel.

• Served as the main contact for deliveries, promptly addressing inquiries from external vendorsand ensuring all related paperwork was managed with complete accuracy.
• Organized the Resident Director's calendar by scheduling conduct meetings with studentresidents and offering desk support for over 600 students.
• Enabled smooth communication between vendors and external agencies to guarantee timelyfulfillment of service requests.