Jaylene Cook Email & Phone Number

Geneva, Ohio, United States

Geneva, Ohio, United States

Provide outstanding customer service by greeting and assisting customers with orders in a friendly and efficient manner. Prepare and serve a variety of beverages following Starbucks recipes and quality standards. Maintain cleanliness and organization of work areas to ensure a welcoming environment for customers. Operate espresso machines and other equipment, consistently meeting beverage preparation standards. Communicate effectively with partners to coordinate tasks, address customer concerns, and ensure smooth operations during peak hours. Completed Barista Trainer training, May 20th, 2024. Partner of the Quarter, May 2024.

Geneva-On-The-Lake, Ohio, United States

Trained new housekeeping staff. Demonstrated proper cleaning techniques, safety procedures, and guest interaction protocols. Provided ongoing guidance and support to team members to ensure consistency in service quality and adherence to company standards. Cleaned and maintained guest rooms, according to established procedures and standards. Responded promptly to guest requests and concerns, demonstrating a commitment to providing excellent service and ensuring guest satisfaction.

Bellevue, Washington, United States

Led a team of 6+ employees in providing outstanding service and producing high-quality products. Demonstrated strong leadership skills by training, coaching, and motivating team members to achieve goals and deliver excellent customer service. Oversaw daily operations, including opening and closing procedures, cash handling, and inventory management, to ensure smooth and efficient workflow. Maintained a clean and organized store environment, adhering to Cinnabon's standards for cleanliness, sanitation, and safety. Resolved customer complaints and inquiries promptly and professionally, fostering positive relationships and enhancing brand loyalty. Assisted the Store Manager in overseeing shift operations and managing staff to ensure optimal performance and customer satisfaction. Supported team members in delivering fast and friendly service while maintaining product quality and consistency.

Seatac, Washington, United States

Led a team of 4+ employees in providing exceptional service and promoting a positive customer experience. Oversaw daily operations, including opening and closing procedures, cash handling, and inventory management. Enforced food safety and sanitation protocols to maintain a clean and hygienic store environment in compliance with health regulations. Fostered a positive team culture by promoting teamwork, communication, and mutual respect among team members.

Bachelor Of Science - Bs, Business With A Human Resource Management Certificate, 4.00

Associate'S Degree, Sociology