Jaylene Lewis Email & Phone Number

Columbus, Ohio Area

Compliance auto loan for final approval and booking  Process auto loan returns when documentation does not meet requirements to book the deal  Answer incoming calls from dealership pertaining to loan status and general inquires  Data entry for loan documentation received from prior business day

Submit daily bank account updates to ensure items are cleared within service level agreementsProcess reversals, adjustments, critical maintenance, and various monetary loan transactions on mortgage loans Prepare and submit department balancing to senior management Provide updates for activity on Chase bank accounts Research various financial issues on customers mortgage loans Analyze data and prepare reports Performs complex analysis of loan activity

Supported bankers with inquiries on customer account maintenance in a high demand inbound call center Assisted bankers with questions related to policy, procedures, legal and compliance Reviewed and provided translation of legal documents such as trust, wills, power of attorneys, and court orders to bankers Increased telephone capacity for incoming calls by more than 5% by quickly identifying customer needs and referring calls to appropriate service areas Researched missing and disputed items for inefficiencies and inaccuracy Performed online troubleshooting with customer account issues to enhancing customer relations Recognized by management for productivity and accuracy, achieving awards and consistently high performance ratings JPMorgan Chase

Collected and edited data to recover maximum funds Researched and resolved customer inquiries and questions regarding overdrawn personal accounts Responded to e-mail inquiries submitted by management and performed appropriate maintenance on deposit accounts Acknowledged as top 20 for maximum dollars collected in December 2012; recovering over two-hundred thousand dollars