Jay Letigio Email & Phone Number

Engage with appropriate teams and use relevant tools necessary to support customers.Communicate with sales teams on areas of concerns from a partner or end-user.Other general reseller’s specific tasks.Understand Lexmark order, pricing and supply chain processes so as to provide insight and information to customers when needed.Establish oneself as a valued.

• Direct the tasks involved in the fulfillment of publishing services and to make certain the services are provided as quickly, efficiently, comprehensively, and accurately as possible with the highest customer.
• Monitor and coach employees towards improved performance. Conduct performance evaluations, assure employee compliance with quality requirements, and ensure consistent adherence to company policies, procedure and.
• Prioritize, assign and review duties and work activities to meet productivity and quality goals
• Coordinate, manage and monitor the inventory and flow of publishing projects through various stages in the process.
• Expert in building reports necessary for analysis

• come up with unique cover design and get approval from the authors
• real time consultation over the phone to come up with innovative design
• guide authors with detailed book production process and timelines
• In charge of fulfilling the illustration service, and responsible for leading the development and implementation of all illustration project
• checks illustrations quality ensuring service standards is complied

• develops effective sales strategies and pitch for services available
• offer available products and services to incoming callers
• helped clients in activating their products and provided additional support

• provide technical support for printer hardware and software issues
• guide callers on product updates – hardware / software
• up sell products and services to incoming callers