Jaylin Beam, Pmp Email & Phone Number

Support the program management and business development teams in maintaining client services through reporting, projects, testing venue setup, program access, issue investigation and resolution, policy and procedure setup, and stakeholder relationship building.

Bloomington, Minnesota, United States

 Managed internal team projects that refined processes and improved efficiency using Lean Six Sigma techniques, including creating training materials on branding, designing/building an internal application in PowerApps to track team metrics and provide data insights, and documenting/improving processes for interacting with / auditing third party vender quality. Managed the chat queue overhaul project to update all customer service chat related materials, policies, procedures, and training… Show more  Managed internal team projects that refined processes and improved efficiency using Lean Six Sigma techniques, including creating training materials on branding, designing/building an internal application in PowerApps to track team metrics and provide data insights, and documenting/improving processes for interacting with / auditing third party vender quality. Managed the chat queue overhaul project to update all customer service chat related materials, policies, procedures, and training to address issues identified in a gap analysis. The outcome of the project was a 90% + success rate of customer service agents completing the chat training, overall improved service for candidates, and clearly defined expectations for the queue. Managed a client specific queue overhaul project to update all customer service client specific materials, policies, procedures, and training to address issues identified in a gap analysis. Project outcome was an increase in internal customer satisfaction, processes and training that ensure client contract compliance, and an improved external customer experience. Managed a project to update documentation across all online proctored clients to make online proctoring information more accessible to agents and candidates. Due to project success and stakeholder satisfaction, created process documents and trained team members to complete the project across additional queues. Drove resolution of company-wide issues that arrive in the team inbox, including complaints, critical incidences, policy and procedure questions, updates, and inquiries, completing client related tasks, interpreting, and cascading critical and non-critical updates, announcements, and reminders to the customer service teams, and more. Created, edited, and updated customer service agent facing process documentation, audited calls, chats, email, and customer contact methods, and provided coaching to refine processes and improve call center operations. Show less

United States

DW Beam Publishing is a family owned and oriented company and you are family!DW Beam Publishing is committed to preserving the voice of the author in their work and to promoting creativity and the literary arts.Managing, initiating, planning, and controlling publishing projects from start to finish by eliciting requirements from various stakeholders/clients (Authors, Businesses, and readers) to produce books as finished products, managing negotiations and contracts, and… Show more DW Beam Publishing is a family owned and oriented company and you are family!DW Beam Publishing is committed to preserving the voice of the author in their work and to promoting creativity and the literary arts.Managing, initiating, planning, and controlling publishing projects from start to finish by eliciting requirements from various stakeholders/clients (Authors, Businesses, and readers) to produce books as finished products, managing negotiations and contracts, and overseeing idealization, drafting, designing, editing, marketing, and publishing of titles to project finish where titles are released to operations.Managed approximately 30 book projects from contract initiation to publication.Creating business plans for a small business, writing business content, editing manuscripts, illustrating books, planning events, utilizing communication, multitasking, and organization skills to perform a variety of company functions, and more.Formatting and writing manuscripts, making various types of business content utilizing Microsoft suite and Google Suite, and creating book covers, business cards, website graphics, and other business content with Adobe Photoshop. Show less

• Completing various tasks required in running an online retail store for a small business and participating in business planning, customer service, inventory management, payroll management, B2B and B2C communication, and more. • Employing Microsoft Office programs in business operations and operating e-commerce sales channels such as eBay, Etsy, and Square Up.

Greensboro--Winston-Salem--High Point Area

• Lead virtual Zoom tutoring sessions for students at UNCG attending Physics 211 General Physics 1. • Tutored 1-5 students at a time applying tutoring techniques to promote student success in the course and uphold university policies, while instructing/guiding students through class materials, working through practice problems, and examining topics in general physics.

Answering inbound calls and addressing emails for both internal and external customers (technical and non-technical) (Three separate company programs simultaneously), assessing and solving or processing customer issues and information utilizing various programs simultaneously, including Salesforce.Creating, processing, and updating customer and store accounts through data entry skills. Reviewing government forms and applicant identification to confirm customer identities before approving… Show more Answering inbound calls and addressing emails for both internal and external customers (technical and non-technical) (Three separate company programs simultaneously), assessing and solving or processing customer issues and information utilizing various programs simultaneously, including Salesforce.Creating, processing, and updating customer and store accounts through data entry skills. Reviewing government forms and applicant identification to confirm customer identities before approving accounts and contacting customers for more information as needed.Completing over a hundred outbound marketing campaign calls a day to customers. Increasing company profits by using marketing skills to interact with customers and promote the Virus Shield service. Show less

United States

• Analyzed and solved customer technical support cases with strategic communication skills, adaptability, multitasking, and organization and excelled at resolving multiple complex technical support cases simultaneously while showing customer communication skills and teamwork. • Demonstrated mastery of Microsoft suite for effective internal communication and navigated Blackboard’s administrative and case handling programs to document and solve issues.• Became one of Blackboard’s top… Show more • Analyzed and solved customer technical support cases with strategic communication skills, adaptability, multitasking, and organization and excelled at resolving multiple complex technical support cases simultaneously while showing customer communication skills and teamwork. • Demonstrated mastery of Microsoft suite for effective internal communication and navigated Blackboard’s administrative and case handling programs to document and solve issues.• Became one of Blackboard’s top performing agents after only a five-day training session by providing exceptional customer service by applying soft skills, exhibiting thorough problem-solving skills and effective use of resources to resolve customer issues, and by accurately following case documenting procedures. Show less

United States

Carved, painted, and built signs and other wooden items from pallet wood. Marketed and sold the wooden items on an online store.

Master Of Science In Project Management, Project Management

Bachelor Of Science In Management, Business Administration And Management, General, 4.0

Business Administration And Management, General - Some College, 3.97

Some college towards Bachelor's in Science in Management.

Associate Of Arts - Aa, General Studies, 4.0