Jaylin Hoku G. Email & Phone Number

Las Vegas, NV, US

• Lead the implementation of enterprise-level solutions for clients, ensuring seamless integration with existing systems.
• Manage project timelines and deliverables, coordinating with cross-functional teams to meet client expectations.
• Provide ongoing support and training to clients post-implementation to maximize the value of the deployed solutions.
• Develop and maintain strong relationships with key stakeholders, ensuring satisfaction and continued partnership.

Las Vegas, Nevada, United States

• Manage all support-related issues with professionalism, efficiency, and meticulous record-keeping.
• Utilize skills acquired as an Advanced Tech Support Representative to handle escalated cases.
• Foster long-term relationships with customers and ensure satisfaction with Shift4 products and services.
• Train and mentor team members, improving overall team performance and customer service standards.

• Diagnosed and resolved complex technical issues involving both software and hardware devices.
• Collaborated with vendors and resellers to resolve processing issues and conducted training sessions.
• Achieved Tier 1 Silver certification through successful completion of audits and training programs related to POS and Micros/OPI systems.

Las Vegas, Nevada, United States

• Managed operational activities including inventory management and POS transactions.
• Assisted in the development of store associates and conducted performance reviews.
• Provided feedback and coaching to improve overall store performance and customer service.

• Delivered exceptional guest service while managing day-to-day store operations.
• Led and trained team members to meet company standards for quality, service, and cleanliness.
• Assisted the store manager in executing strategies to enhance productivity and customer satisfaction.