Utilized digital sales tools, techniques, and Microsoft Office programs to organize data and perform financial analysis to locate patterns and develop better strategies to increase sales for the startup. Built relationships with clients and vendors to help maintain and increase revenue while providing excellent customer service when answering inbound calls, returning emails, and training clients. Led and created 3 program plans to fit customer needs and deliver desired outcomes. Forged a partnership with a company by providing ways to increase revenue for both parties by 5%. Increased monthly sales using the latest trends in social media, implementing custom marketing strategies, and monitoring social media analytics to advertise further to potential clients. Installed new software packages, upgrades, and new desktop hardware. Trained 2 teammates and learned from previous projects to identify and recommend improvements for the next project that resulted in a better understanding of sales tactics to increase the number of leads gained daily.

• Advertised 23 programs and events by making posters, social media advertisements, and flyers• Oversaw and mentored approximately 900 residents to ensure students had an optimal learning environment to challenge and develop the next generation of scholars • Documented incident reports on critical issues regarding policy violations and/or personal lives of residents• Answered phone calls while working at the front desk for resident halls and displayed excellent customer service• Planned and presented 25 hall and campus-wide programs• Increased the resident halls retention rate 10% for classes by tutoring residents and promoting extracurricular activities amongst residents.