Jay Lomahan Email & Phone Number

Solana Beach, California, United States

Greater San Diego Area

Solana Beach, CA

• Support and troubleshoot user desktop systems and software application issues
• Administer domain rights through Active Directory
• Create and maintain written documentation on IT processes and user instructional documents
• Provide remote user support via Dell Kace Bomgar remote application
• Create and administer accounts on EA Health Billing, Rain Tree and On-Call Systems
• Provide On-Call Systems support to Hospital Program Liaisons

Carlsbad, CA

• Troubleshoot and support local and remote Windows, MAC OS X, and VM system issues
• Assign and support RSA security tokens
• Provide printer support and print queue creation
• Setup and support Cisco VOIP phone and voice messaging systems
• Provide IT Support for Mergers and Acquisitions Teamo Support lead for Isilon and RSA Archer Integration Projects
• Provide iPhone and Android mobile device support

Carlsbad, CA

• Perform daily operations to ensure uninterrupted service of DSC mail, DSC file access, DSC Internet access and DSC print services
• Maintain, analyze, troubleshoot, and repair workstation/server hardware and peripherals
• Image and prepare Education workstations for training
• Procurement and support of all mobile data devices
• Perform server system backup and recovery
• Participate in server patching and maintenance processes

Carlsbad, CA

• Provided frontline DSC Compuset and xPression product support for internal and external customers worldwide
• Identify and resolve Compuset and xPression issues that span several operating system platforms
• Interact with Solution Support team members, QA, and Developers to use as resources to resolve customer issues
• Document detailed testing procedures and results of case issues
• Open Action Requests using Clarify for Development review when bug issues are discovered
• Assist QA with xPression testing when necessary

Carlsbad, CA

• Generate software license keys for internal and external customers
• Identify and resolve customer license issues
• Process and prepare software sale orders
• Update and document all department procedures
• Participate in product release of software
• Assist Solution Support in call rotation and opening cases

Master'S Degree, Computer And Information Sciences, General

Bachelor Of Arts (Ba), Public Administration