Jay Lomahan Email & Phone Number

San Diego, Ca, Us

Solana Beach, California, United States

Greater San Diego Area

Solana Beach, Ca

• Support and troubleshoot user desktop systems and software application issues• Administer domain rights through Active Directory• Create and maintain written documentation on IT processes and user instructional documents• Provide remote user support via Dell Kace Bomgar remote application• Create and administer accounts on EA Health Billing, Rain Tree and On-Call Systems• Provide On-Call Systems support to Hospital Program Liaisons• Liaise with users and EMR IT support to resolve connection and compatibility issues• Setup and provision user PC hardware and Virtual Machines• Ensure PC and Virtual Machine systems remain HIPAA compliant• Troubleshoot and support IP Phone issues • Assist management with office move re-organization• Assist with Colocation Data Center moves

Carlsbad, Ca

• Troubleshoot and support local and remote Windows, MAC OS X, and VM system issues• Assign and support RSA security tokens• Provide printer support and print queue creation• Setup and support Cisco VOIP phone and voice messaging systems• Provide IT Support for Mergers and Acquisitions Teamo Support lead for Isilon and RSA Archer Integration Projects• Provide iPhone and Android mobile device support• Utilize Active Directory to join or remove systems from domain• Image Dell\Lenovo\Mac\Virtual machines• Install PC hardware and software• Troubleshoot wireless network issues• Provide remote user support via LogMeIn and WebEx tools• Provide IT Support for Mergers and Acquisitions Team• Mentor and train techs acquired through acquisition• Assist other Field Client Services Tech when needed• Assist DCTM Lab group to troubleshoot and administer virtual machine issues on vCenter Server using vSphere client v4.1 o Help resolve disk management issues in vCenter Server o Create new VMs in vCenter using vShere client• EMC World Conference IT Support Teamo Setup and tear down support o Provide IT Support to Conference attendees

Carlsbad, Ca

• Perform daily operations to ensure uninterrupted service of DSC mail, DSC file access, DSC Internet access and DSC print services• Maintain, analyze, troubleshoot, and repair workstation/server hardware and peripherals• Image and prepare Education workstations for training• Procurement and support of all mobile data devices• Perform server system backup and recovery• Participate in server patching and maintenance processes• Assist with various EMC integration tasks including email consolidation, IP address changes, desktop migrations, etc.

Carlsbad, Ca

• Provided frontline DSC Compuset and xPression product support for internal and external customers worldwide• Identify and resolve Compuset and xPression issues that span several operating system platforms• Interact with Solution Support team members, QA, and Developers to use as resources to resolve customer issues• Document detailed testing procedures and results of case issues• Open Action Requests using Clarify for Development review when bug issues are discovered• Assist QA with xPression testing when necessary

Carlsbad, Ca

• Generate software license keys for internal and external customers• Identify and resolve customer license issues• Process and prepare software sale orders• Update and document all department procedures• Participate in product release of software• Assist Solution Support in call rotation and opening cases

Master'S Degree, Computer And Information Sciences, General

Bachelor Of Arts (Ba), Public Administration