Jay Lopes Email & Phone Number

Canada

Portimão, Pt

Harvey, Il, Us

HR Manager

 Sabbatical Year to build our vacation home in Portugal (Europe); Supported and managed a team of 4 employees in a construction of 4 townhouses to be rented for tourism; Contracted Engineers, Architects, dealt with staff, bank managers, city hall, and lawyers to approve the construction’s process; Responsible for buying materials and paying suppliers; Implemented a safety process at the construction site.

Montreal, Quebec, Ca

 Supported and managed a team of 200 employees, which included the leadership tram of 1 Plant Manager, 5 Department Managers, 1 Accountant, 1 Supervisor and almost 10 Leadhands, Responsible for the full cycle recruitment of employees; Implemented a recruitment system, policies and procedures, Supported and educated group of 200 employees in training, policies, benefits, and labour relation issues; Developed an absenteeism program, job descriptions, revised and created policies, Trained Leadership team on Crucial Conversations, Disciplinary Actions, Hiring, Progressive Discipline and Performance Management, Responsible for managing STD & LTD claims, and Return to work, Engaged the workforce by listening, learning and collaborating.

Medicine Hat, Alberta, Ca

 Supported over 50 managers, and over 750 employees in 50 sites, unionized and non-unionized,  Created and implemented a recruitment process, wage guidelines, and disciplinary processes, which has helped to reduce turnover and increase engagement in some sites, Successfully handled grievances, conflicts, performing investigations, dealing and resolving labour relations issues which has impacted positively the company,  Responsible to manage Medical Leaves (STD and LTD), Return to Work Plans, which has helped us to reduce the number of lost days, Trained HR Staff and Managers to effectively comply with payroll, administer benefits, manage temporary foreigner worker, ESA, Human Rights Legislation, and company policies,  Developed an absenteeism program, job descriptions, revised and created policies, helped to implementing a new performance management program, Able to listen, analyze and provide counselling and ideas to managers to help them to deal with daily issues.

Saskatoon, Sk, Ca

 Supported 2 Warehouses, Feed Mill, Propane facility in the city of Calgary with an average of over 350 employees in a unionized and non–unionized environment,  Successfully handled open doors, conflicts, investigations and labour relations issues bringing resolutions that impacted Warehouse morale, Created and Implemented with success a job abandonment, branding, and recruitment processes, allowing the managers to apply them consistently, Trained HR Administrator, and Supervisors to effectively comply with company policies, HSE compliance, payroll, benefits, management of LOAs, STD, LTD cases, maintenance and privacy of associates files, Effectively managed WCB, Return to Work Plans, LOAs, LTD cases working together with our management and disability manager specialist which has helped us to reduce the number of lost days, Reduced the number of employees of Modified Duties from over 50 employees to 5 employees, by working together with employees, Union, Management, WCB and Insurance company, Trained Administrative personnel to effectively comply with payroll, benefits, compensation, wages, and temporary foreigner worker legislation,  Supported 18 supervisors and 4 managers in the 4 locations by helping them to deal with daily issues related to employee engagement, workforce planning, leadership development, WCB, Disability Management, Labour Relations and recruitment, Able to listen, analyze and provide ideas and suggestions to managers / supervisors to deal successfully with their daily issues.

Bentonville, Arkansas, Us

  Supported 7 stores in 3 different provinces, with an average of 250 associates per store, sales over 60 million annually (per store), giving total HR support acting as a HR District Coordinator, Created a step by step hiring system which prevented stores from losing potential candidates, Successfully handled open doors, conflicts, investigations and Labour relations issues bringing resolutions that impacted store morale and prevented escalation through Labour Boards or Human Rights Complaints,  Created and Implemented with success recruitment/advertising process using social media, flyers, partnership with government agencies, not-for profit agencies which lead to a higher selection of qualified candidates applying for jobs in our website, Created a step by step hiring system which prevented stores from losing potential candidates, Effectively trained Store Management in recruitment, interviewing, proper on-boarding, orientation, job shadowing, cross-training, and development of associates, Trained and developed Personnel, Assistant and Store Managers to effectively comply with company policies, compliance, payroll, benefits, management of LOAs, STD, LTD cases, maintenance and privacy of associates files, Prepared Quarterly Business Review, Workforce Planning, Development of Managers,  Performed HR Audits, and helped Stores to be compliant bringing them to an average 75% in just 6 months, Championed Engagement by administrating Merit Increases, Monthly Shining Stars, Grass Roots Meetings, which helped to increase in more than 20 points AOS Scores (Annual Opinion Survey), from 70 points out of 82, Reduced turnover in Grande Prairie from 189% to 95% and in Lethbridge from 112% to 72% by creating an engaged environment, aligning pay scales to match current markets in AB, SK and BC.Utilized Market Data Analysis survey to identify wages, cost of living to help in hiring and reduce turnover.

Austin, Tx, Us

Responsible for department operations, purchases, inventory, sales and team members.Responsible for scheduling, managing financial documents, processing payroll weekly for Team Members.Has helped the Dept to achieve All Star Status in the Mid West Region (US & Canada)

Pompano Beach, Florida, Us

Responsible for Customer Service Dept., sales of plywood, veneer, UV Finish and Wood productsCustomer Service support by answering phones, helping customers, organizing wood projects for customersHelped company to implement a system of creating a schedule for deliveries which contributed to minimize complaints, low sales and increased our profits through more customers buying from usAble to accommodate customers’ needs by allowing them samples of products and access to our warehouse in order to choose productsManaged warehouse deliveries of materials (logistics)Managed and coordinate drivers, warehouse employees Helped increase sales thru implementation of customer service in Portuguese and Spanish speakers Helped Accountant with Payroll and Human Resources related issues

Austin, Tx, Us

Hired, trained, attended job fairs, conducted orientations, executed payroll, conducted open enrollment, benefits trainings, orientation, intermediated in conflicts by counseling and promoting resolution between Team Members and Team Leaders, filed and managed worker's compensation claims, conducted exit interviews, prepared, appealed and attended successfully unemployment hearings.Worked closely with Management to help them to implement and follow through with the company's policies & procedures.Mentored & taught leadership; helped them to complete employee's job performances, understand and comply with labour laws, OSHA, ADA, Worker's Compensation, unemployment, company policies.Educated employees about their jobs, company policies, benefits through new-hire orientation, weekly trainings and company seminars.Mentored, taught and translated classes, documents and seminars in three languages to better help the non-English speaking employees to excel at their jobs. Mentored and educated employees to manage and solve their benefits and insurance related issues.Assisted Regional Human Resources Team with the implementation and execution of new benefit plans by traveling to various states and conducting educational sessions in Spanish, English and Portuguese.Organized and maintain files and HR documents properly.Supported Team Leader's jobs by offering help with administrative work.Managed bills, invoices, processed checks for payment of vendors.Acted as an accountant in the absence of one.Occasionally acted as the Store Manager.

Interpreter, Translator, Grant Writter

Master Of Business Administration - Mba, Human Resources Management And Services

Master Of Business Administration - Mba, Human Resources Management/Personnel Administration, General

Bachelor'S; Honours, Business Management

Associates, Business Science