SUMMARY OF QUALIFICATIONSTechnical Writing: Technical writer (including documentation management) with over 12 years of industry experience. Develops software user's guides, getting started guides, quick reference manuals, electronic manuals, and telephony related publications for various companies. Strong ability to research, create, edit, test, and publish quality ISO9000 documentation. Develops documents to specifications such as Healthcare Business Rules (State of MN), strict MIL Specs (DOD) and Standards (UTL Corp), and to Air Force and FAA (United) standards.Training: Experienced in training development and classroom instruction. Taught adult, customer and technology courses. Effective classroom instructor. Used ISD and SAT methodologies to design instructional systems.On-line Help/Web Design/Website Administration: Experienced developing on-line help using Adobe Acrobat (PDF), WebWorks, and RoboHelp. Web design using HTML, Script, CSS, and associated design tools (e.g., FrontPage, WordHTML, and pure code using Notepad). Certified HTML Developer from the W3C's - W3Schools. WebMaster - Five years experience as a webmaster for TechCertify.Net ensuring that mailbox accounts are established and the web index and files are updated and maintained.Helpdesk/Testing/QA:Assisted in the development of ISO9000 procedures while at Nortel and SOXs documentation at EDS. Experience with testing software programs and documentation using tools such as Mercury WinRunner and X-Runner by Mercury software. Also at EDS, provided Helpdesk walkthroughs for my clients covering the new Kronos software, solving OS problems, and resolving connection issues. Has exposure to the Six Sigma approach.Software Development:Have worked in software development environments and have exposure to "C" language, Visual Basic, and SQL.Specialties: a + certified, adobe acrobat, artificial intelligence, css, customer relations, documentation, editing, framemaker, frontpage, html, information technology, instruction, javascript, kronos, layout design, ms office, paint shop pro, pc software, project management, quality control,