Jay Ma. Lyniel Bucio Email & Phone Number

Toronto, ON, CA

9700 Bathurst Street, Vaughan, Ontario, Canada

• Participates fully in providing excellent front-of-house food service.
• Ensures issue resolutions relating to Culinary Services are followed through in cooperation with Community Members, families, and other team members.
• Establishes and maintains communications within the department and with other departments to ensure needs are met.
• Oversees and participates in daily meal presentations; works quickly and under pressure.
• Follows and ensures that all cleaning duties are performed to meet all hygiene standards.

Mactan-Cebu International Airport, Passenger Terminal Building, Lapu-lapu City, Cebu, Philippines

• Ensure that all FIDS (Flight Information Systems) in T1 and T2 are working (Departure and Arrival) properly and ensure that the flights being displayed are correct and accurate.
• Ensure that airlines and ground handlers are updating the status of their flight based on real-time conditions.
• Ensuring that arriving flights are assigned and distributed equally on reclaim belts and in accordance with their aircraft type or size.
• Developed and maintained courteous and effective working relationships.
• Organized and detail-oriented with a strong work ethic.

Mactan-Cebu International Airport, Passenger Terminal Building, Lapu-lapu City, Cebu, Philippines

• Oversaw ticketing, gate, and ramp services.
• Checked in luggage and confirmed all carry-on items met federal guidelines.
• Announced flight status updates and information about gate changes over the PA (public announcement) system.
• Tagged baggage and routed to the appropriate location for loading and screening.
• Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.

Maribago, Lapu-Lapu City, Cebu, Philippines

• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Greeted customers at the counter to fulfill requests and answer questions.
• Consistently keeping adequate supplies on hand for expected customer loads.
• Learned other teammates' work tasks to train as backup.
• Verified prepared food met standards for quality and quantity before serving to customers.

Mactan Marina Mall, Lapu- Lapu City, Cebu, Philippines

• Addressed customer needs and made product recommendations to increase sales.
• Greeted customers entering the store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register to record transactions accurately and efficiently.

Diploma In Hospitality - Hotel Operations Management

Bachelor Of Science In Hotel And Restaurant Services