Mar 2024 - Present
AeroLeads people directory · profile
Jaymarc Gutierrez Email & Phone Number
Associate Support Analyst | Help Desk Support, Technical Support, Identity Access Management
at
Casphone
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Associate Support Analyst | Help Desk Support, Technical Support, Identity Access Management
Location
Brisbane, Queensland, Australia
Company size
Who is Jaymarc Gutierrez? Overview
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Quick answer
Jaymarc Gutierrez is listed as Associate Support Analyst | Help Desk Support, Technical Support, Identity Access Management at Casphone, a with 19 employees, based in Brisbane, Queensland, Australia. AeroLeads shows a matched LinkedIn profile for Jaymarc Gutierrez.
Jaymarc Gutierrez previously worked as Supervisor at Casphone and Associate Support Analyst (Identity Access Mangement) at Manulife Business Processing Services. Jaymarc Gutierrez holds Advanced Diploma, Information Technology General And Telecommunications Network Engineering from Canterbury Technical Institute.
Company email context
Email format at Casphone
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Casphone
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Profile bio
About Jaymarc Gutierrez
As an Associate Support Analyst, I specialized in Identity Access Management, ensuring that user accesses were securely and efficiently handled across different platforms and applications. I worked with Manulife Business Processing Services for more than four years, where I served as the first line in termination tickets, disabled LAN IDs on the day of termination, and communicated regularly with the business for pending tickets.I also have experience in providing technical support for various hardware and software issues, troubleshooting desktops, laptops, tiny PCs, POS machines, and printers. I have used remote service tools and phone calls to resolve incident tickets, as well as visiting end-users if the problem was more serious. I have a Bachelor's degree in Computer Science from Jose Rizal University, and I am proficient in help desk support, hardware, technical support, and customer service. I am motivated by solving problems, learning new technologies, and delivering quality service to end-users.
Current workplace
Jaymarc Gutierrez's current company
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Casphone
4 roles
Jaymarc Gutierrez work experience
A career timeline built from the work history available for this profile.
Associate Support Analyst (Identity Access Mangement)
Manulife Business Processing Services
• Serves as the first line in termination tickets, to ensure thatterminations are handled daily.• All LAN IDs will be disabled on the day of termination asreceived from the business.• Regular business communication for pending terminationtickets as defined by Compliance must be adhered to.• Modify and delete/remove accesses for the users in theWindows/NT Server environment and Active Directory.• Modify and delete/remove user accesses in differentapplications such as (Hantel/Rumba, Plansponsor, DSS,LifePRO, etc.)• All rush, escalated or immediate handling will be vetted toensure that we have a valid business reason.• Ensuring that all listed users are given by HR Global will bedisabled on the same day.• Resolving an Incident ticket to reactivate the users who areautomatically disabled by our system.• Ensure that the monthly Audit report will be processed ontime.Achievement: Got the highest productivity for the year 2022.
Feb 2019 - Oct 2023
Associate Support Analyst (Identity Access Management)
Contract Employee under Manulife Business Processing ServicesAll processes are the same as my work experience inManulife Business Processing Services.
Jul 2018 - Jan 2019
Technical Support Associate
Avasia Information Systems
• Install. Configure, and deploy computer hardware,software, printers, and other peripherals.• Troubleshoot desktops, laptops, tiny PCs, POS machines,and printers.• Talk to end-users through a series of actions over the phoneand via remote service tools to resolve the incident ticket orvisit end-users if the problem is more serious.• Serve as the ticket owner for assigned service requests andprovide timely status updates on the process of ongoingrequests.
May 2017 - Jun 2018
Team & coworkers
Colleagues at Casphone
Other employees you can reach at casphone.com.au. View company contacts for 19 employees →
SS
Shannon Shailer
Colleague at CasphoneQueensland, Australia
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HB
Heloisa Bortolin Bruno
Colleague at CasphoneEast Brisbane, Queensland, Australia
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BM
Braydon Mcculloch
Colleague at CasphoneBrisbane City, Queensland, Australia
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RD
Roberta De Oliveira
Colleague at CasphoneGreater Brisbane Area, Australia
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JO
Joseph Orr
Colleague at CasphoneMount Low, Queensland, Australia
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JO
Joseph Orr
Colleague at CasphoneTownsville, Queensland, Australia
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RW
Rhianna Windsor
Colleague at CasphoneMackay, Queensland, Australia
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AG
Alexander Gibb
Colleague at CasphoneToowoomba City, Queensland, Australia
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FO
Felipe Ogawa
Colleague at CasphoneBrisbane, Queensland, Australia
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XE
Xealand Eustace
Colleague at CasphoneKingaroy, Queensland, Australia
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Shannon Shailer
Colleague at CasphoneQueensland, Australia
View →
HB
Heloisa Bortolin Bruno
Colleague at CasphoneEast Brisbane, Queensland, Australia
View →
BM
Braydon Mcculloch
Colleague at CasphoneBrisbane City, Queensland, Australia
View →
RD
Roberta De Oliveira
Colleague at CasphoneGreater Brisbane Area, Australia
View →
JO
Joseph Orr
Colleague at CasphoneMount Low, Queensland, Australia
View →
JO
Joseph Orr
Colleague at CasphoneTownsville, Queensland, Australia
View →
RW
Rhianna Windsor
Colleague at CasphoneMackay, Queensland, Australia
View →
AG
Alexander Gibb
Colleague at CasphoneToowoomba City, Queensland, Australia
View →
FO
Felipe Ogawa
Colleague at CasphoneBrisbane, Queensland, Australia
View →
XE
Xealand Eustace
Colleague at CasphoneKingaroy, Queensland, Australia
View →
3 education records
Jaymarc Gutierrez education
Advanced Diploma, Information Technology General And Telecommunications Network Engineering
Canterbury Technical Institute
Bachelor'S Degree, Computer Science
Bachelor'S Degree, Computer Science
FAQ
Frequently asked questions about Jaymarc Gutierrez
Quick answers generated from the profile data available on this page.
What company does Jaymarc Gutierrez work for?
Jaymarc Gutierrez works for Casphone.
What is Jaymarc Gutierrez's role at Casphone?
Jaymarc Gutierrez is listed as Associate Support Analyst | Help Desk Support, Technical Support, Identity Access Management at Casphone.
Where is Jaymarc Gutierrez based?
Jaymarc Gutierrez is based in Brisbane, Queensland, Australia while working with Casphone.
What companies has Jaymarc Gutierrez worked for?
Jaymarc Gutierrez has worked for Casphone, Manulife Business Processing Services, Collabera Inc., and Avasia Information Systems.
Who are Jaymarc Gutierrez's colleagues at Casphone?
Jaymarc Gutierrez's colleagues at Casphone include Shannon Shailer, Heloisa Bortolin Bruno, Braydon Mcculloch, Roberta De Oliveira, and Joseph Orr.
How can I contact Jaymarc Gutierrez?
You can use AeroLeads to view verified contact signals for Jaymarc Gutierrez at Casphone, including work email, phone, and LinkedIn data when available.
What schools did Jaymarc Gutierrez attend?
Jaymarc Gutierrez holds Advanced Diploma, Information Technology General And Telecommunications Network Engineering from Canterbury Technical Institute.
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