Jay Mater Email & Phone Number

Canada

The Senior Manager of Member Experience is a part of the Health and Wellness team reporting directly to Vice President of Health & Wellness. The Senior Manager of Member Experience acts as the subject matter expert in Avocado and will support the research, training, and development needs of YMCA staff. The individual will provide support in actioning the overall enhanced customer experience strategy for all community members and work with the YMCA leadership team to develop strategic plans for future initiatives.

North Bay, Ontario, Canada

Brockville

Strategic Leadership and Change Management:Lead strategic initiatives as a senior management team member, contributing to decision-making and execution of plans.Drive successful business transformations, managing change effectively to minimize disruptions and optimize outcomes.Technology Oversight and Innovation:Manage all aspects of technology implementation, maintenance, and updates to support organizational goals.Champion technological advancements and solutions, ensuring alignment with strategic objectives and industry standards.Collaboration and Communication:Foster collaboration among internal stakeholders, facilitating effective communication and alignment of technology initiatives.Liaise with staff at all levels to promote acceptance and adherence to IT policies and procedures, fostering a culture of innovation and efficiency.Compliance, Financial Management, and Training:Ensure compliance with financial requirements and industry standards, including Payment Card Industry Digital Security Standards (PCI DSS).Lead budget development for technology initiatives while providing ongoing technical training and support to staff members.

Ymca Of Sudbury

Coordinate and schedule all department activities and programs including partners and outside groupsCommunicate schedules on a seasonal basis to members, participants, Membership Service and other program staffDevelop program initiatives to enhance the opportunities and services for members and participants in the program areaConstantly challenge the status quo in order to develop innovative and fun programs and services within the YMCA’s mission to meet the needs of members consistent with the budgetProvide training and support to staff and volunteers, through coaching and mentoringEnsure that ongoing staff and volunteer recognition occurs on a regular basis throughout the yearRecruit, hire, and supervise staff, volunteers, and schedule training events for staff and volunteers to ensure compliance with mandatory certificationsParticipate in the performance management process with all staffBuild a strong and cohesive team to provide excellent serviceEnsure that all staff certifications are up to date and on fileDevelop, implement and maintain the department’s budgetWork with budgeting and budget control issuesWork to promote programs consistent with the Association’s overall marketing planParticipate on Duty Manager rotations on a scheduled basis.Implement and ensure compliance to SAM 2.0 standards and applicable regulations.

Ottawa, Canada Area

Taggart Family Ymca-Ywca

Currently responsible to provide first aid and ensure members are swimming in a safe mannor.Supervise a staff team.Provide a great member service experience to all members.Follow and understand YMCA Canada's SAM Standards and follow YMCA Canada's swim program.

Niagara Centre Ymca

Delegate and supervise assignmentsSolve concerns of members and staffComply with association goals from YMCA Of Niagara and YMCA CanadaComply with SAM StandardsDevelop systems to maintain enrolment in Aquatic programsSupervise behaviour of staff and solve any conflictsPrepare staff schedules and payrollDevelop and organize new aquatic programs

Provide leadershipAssign tasks including pool tests, general maintenance and cleaningSupervise the opening and closing procedures

Bachelor Of Arts (B.A.), Psychology

Pre-Health Sciences

Diploma