• Manage and enable the bottoms up program, for 3000+ employees across regions in GSS. • Branding and establishing the program in the global forum and extend & integrate the program to other shared service• Developing Process design document(PDD) by studying the as is process to help facilitate development of RPA solution using UiPath and grass-root automation• Hiring RPA developers – Managed the budget, period and process of hiring Contingent workforce for the automation team• Liaise regularly with various stake-holders from cross-functional teams to identify gaps and pain points in the existing processes and provide implementable solutions• Perform scoping, planning and risk management; regular data analysis to discover new project opportunities

Business Scoping at HDFC Corporate Banking.Prospected about 300+companies in domestic and large corporate.Played a Key role as part of the process of generating business for CBGInvolved in performing credit appraisal, Loan proposals, client on-boarding at Corporate Banking

• An Educational Product for dual use of Parents and Children under control and monitoring was built for a third party client through our customer.• Customer facing role, requiring to managing end to end product development activities from feasibility study, business cases, requirement gathering, development milestones planning, Test planning execution & closeout. • To build and manage project timelines as per schedule, budget and delivery• Managing the stakeholders’ expectations by effective communication plan, regular visits and in-house testing and rigorous tracking of development and testing.• Identify and highlight risks/ issues and tackle them with mitigation plan and resolve issues with least impact • Independently handle the customer engagement, manage the development team and any customer escalationsEngaged in Business Analysis, Requirement Gathering, Documentation, Design and Architecture of the solution, UAT/ SIT Client facing role and day to day stakeholder management

Technical development and support for Banking and Financial Services.Involved in Automation for Reports, Time sheets, Incident, Problem logs.Expertise in Problem Management, Change Management and Incident Management.• Successfully led and managed a transition of ADM team from client to an offshore set up as part of Managed services• Involved in the due diligence of the Application maintenance for the Distributed systems in Lloyds TSB• Advised and brought in additional scope into the due diligence for distributed systems and third-party application support• Facilitated the Knowledge transition from the LBG SMEs to HCL team• Create & design SharePoint for regular tracking, documentation and approvals of the SOPs in the transition process.• Enabled process automation as a value addition service to client and generated saving in the delivery• As part of the same build a Volume tracker and hoisted in MSP for all the application support provided by the offshore team• Experience in ITSM – Incident, Problem Management and Change Managements• Involved in the automation of the internal time sheet for the team LBG• Exposure in partner assessment - Balance Score Card -Reviewing project delivery against set compliance standards.• Involved in Weekly/Monthly MIS analysis of productivity of team for improving quality, addressing knowledge/process gaps• Driving review meetings with Client and leadership team throughout the transition period.

• Successfully led and managed a transition of ADM team from client to an offshore set up as part of Managed services• Involved in the due diligence of the Application maintenance for the Distributed systems in Lloyds TSB• Advised and brought in additional scope into the due diligence for distributed systems and third-party application support• Facilitated the Knowledge transition from the LBG SMEs to HCL team• Create & design SharePoint for regular tracking, documentation and approvals of the SOPs in the transition process.• Enabled process automation as a value addition service to client and generated saving in the delivery• As part of the same build a Volume tracker and hoisted in MSP for all the application support provided by the offshore team• Experience in ITSM – Incident, Problem Management and Change Managements• Involved in the automation of the internal time sheet for the team LBG• Exposure in partner assessment - Balance Score Card -Reviewing project delivery against set compliance standards.• Involved in Weekly/Monthly MIS analysis of productivity of team for improving quality, addressing knowledge/process gaps• Driving review meetings with Client and leadership team throughout the transition period.