I am a seasoned people leadership and business operations executive with 10+ years of professional experience. Recognized for demonstrating a natural aptitude for delivering implementation management solutions, I have a verifiable history of contributing directly to company growth and expansion throughout my career. Professional focal points also include management consulting, competitive intelligence, customer engagement and experience initiatives, strategic planning, change management, training and development, and numerous facets of team and project leadership excellence. Currently, I am the Implementation & Conversions Resource Manager II with FIS Global. In this capacity, I supervise a team of services experts focused on the onboarding and deployment of cutting-edge FinTech SaaS across the B2B sector. I also drive KPIs to uphold a CSAT rating of 95% and consistently surpass SLA targets with a 96% performance rate. My role has additionally allowed me to head talent acquisition and continuous learning initiatives, along with the pilot testing phase for new products.Since 2017, I have also served as President of Operations with Vine Management. Under my leadership, I champion continuous improvement while increasing profits by over 45% by identifying missed revenue opportunities and areas for growth. Additionally, I manage projects, lead rebranding efforts, manage SOPs, and continually streamline processes to reduce the total budget by more than 4% annually. In addition, I regularly liaise with departmental teams to ensure each company’s support structure is driving business forward with minimal expenditures.Colleagues describe me as a progressive, motivated, and dynamic leadership expert who can be relied on to offer superior solutions that consistently deliver positive results.