I am a seasoned people leadership and business operations executive with 10+ years of professional experience. Recognized for demonstrating a natural aptitude for delivering implementation management solutions, I have a verifiable history of contributing directly to company growth and expansion throughout my career. Professional focal points also include management consulting, competitive intelligence, customer engagement and experience initiatives, strategic planning, change management, training and development, and numerous facets of team and project leadership excellence. Currently, I am the Implementation & Conversions Resource Manager II with FIS Global. In this capacity, I supervise a team of services experts focused on the onboarding and deployment of cutting-edge FinTech SaaS across the B2B sector. I also drive KPIs to uphold a CSAT rating of 95% and consistently surpass SLA targets with a 96% performance rate. My role has additionally allowed me to head talent acquisition and continuous learning initiatives, along with the pilot testing phase for new products.Since 2017, I have also served as President of Operations with Vine Management. Under my leadership, I champion continuous improvement while increasing profits by over 45% by identifying missed revenue opportunities and areas for growth. Additionally, I manage projects, lead rebranding efforts, manage SOPs, and continually streamline processes to reduce the total budget by more than 4% annually. In addition, I regularly liaise with departmental teams to ensure each company’s support structure is driving business forward with minimal expenditures.Colleagues describe me as a progressive, motivated, and dynamic leadership expert who can be relied on to offer superior solutions that consistently deliver positive results.
-
Senior Manager Of ImplementationFisOcala, Fl, Us -
Implementation And Conversions Resource Manager IiFis Dec 2021 - PresentJacksonville, Florida, United States• Spearhead the performance of a high-performing team of professional services experts focused on delivering seamless onboarding and deployment of cutting-edge FinTech SaaS in the B2B arena.• Supervise subordinate managers and professional services personnel, ensuring optimal outcomes across diverse technical and non-technical domains, with direct oversight of up to 50 employees.• Drive agile execution of plans, fostering proactive collaboration to swiftly tackle emerging challenges and optimize operational efficiencies.• Craft detailed Statements of Work (SoW) to outline project scopes, deliverables, and timelines.• Forge and maintain strategic partnerships with diverse product stakeholders, providing valuable insights to refine delivery strategies and pilot new products effectively.• Fulfill a pivotal role in talent acquisition and onboarding initiatives, actively participating in recruitment processes to build high-performing teams.• Serve as a primary escalation point both internally and externally, resolving complex issues with agility and diplomacy. -
President Of OperationsVine Management Jun 2017 - PresentOcala, Florida, United States• Champion continuous improvement initiatives across various processes as a member of the executive management team, focusing on onboarding associations onto the Association Management Software.• Employ modern methodologies to guide business projects, consistently exceeding client expectations.• Ensure smooth implementation of plans, quickly addressing issues under high workload conditions.• Develop and integrate new standard operating procedures (SOPs) to address recurring challenges.• Author Knowledge Base documents and SOPs to streamline processes.• Create a SaaS product that allows self-managed communities to utilize the platform for professional accounting and community self-management tools.• Track and manage projects using Asana.• Lead rebranding initiatives, including mobile app design and website overhaul, collaborating with graphic designers, UX designers, back-end, and front-end developers. -
Regional Banking Branch Manager Ii, Vice PresidentWells Fargo Feb 2018 - Dec 2021Maitland, Florida, United States• Tasked with managing operations across multiple branches, optimizing hiring, scheduling, evaluations, and training processes. • Guided team members in a fast-paced, deadline-driven environment. Led the onboarding of clients onto products and services, ensuring a smooth transition and integration.• Promoted an inclusive coaching environment to achieve consistently exceptional customer experience, and acted as an internal advisor for building new service processes and practices.• Networked within communities to achieve an average of 5% per quarter upturn in new business, approximately 3.5% quarterly investment growth, forged critical stakeholder relationships, and gained referrals through excellent client support.• Delivered review, approval, and monitoring of expenses using numerous software platforms. -
Personal Banker I & Ii/Brokerage AssociateWells Fargo Jun 2015 - Feb 2018Ocala, Florida, United States -
Customer Service Sales RepresentativeWells Fargo Jul 2014 - Jun 2015Ocala, Florida, United States -
TellerWells Fargo Jul 2013 - Jul 2014Ocala, Florida, United States
Jay Mccray, Ma Education Details
-
Business Administration And Management, General -
Business Administration And Management, General
Frequently Asked Questions about Jay Mccray, Ma
What company does Jay Mccray, Ma work for?
Jay Mccray, Ma works for Fis
What is Jay Mccray, Ma's role at the current company?
Jay Mccray, Ma's current role is Senior Manager of Implementation.
What schools did Jay Mccray, Ma attend?
Jay Mccray, Ma attended Liberty University, Liberty University, Liberty University.
Who are Jay Mccray, Ma's colleagues?
Jay Mccray, Ma's colleagues are Utkarsh Jaiswal, Matthew Cowic, Jyotirmayee Shaw, Ivan Santos, Shweta Chandia, Raheel Majid, Amit Yadav.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial