Jay Mcdowell Email & Phone Number

Salida CO

Denver, CO

• Managed over $128M revenue plan and supported West US Division sales and consulting services team. Delivered solutions with goal of flawless execution.
• Ranked Number 1 or 2 Division in the Americas across operational metrics. Lead in COE integration. Created strategic partnerships for achieving ambitious goals.
• Attained COE growth over 50% - reducing time and cost of delivery.
• Reduced Aged unbilled revenue – consistently less than 5% of total revenue.
• Secured T&E Recovery over 45% of actual expenses through custom reporting and proactive inspection.
• Drove billable utilization 10% over plan by resource alignment changes, improving time to deliver.

Denver, CO

• Acting Divisional Service Director, Customer Service (2009)Recognized by customers for approachable style, resolution of concerns / issues and excellent listening skills. Quickly accessed customer needs, diffused.
• Led Global Customer Service team of over 300 strong through transformational change.
• Achieved Global Services Best Practice Award; change agent for integrated delivery model.
• Nominated for EMC Club 101.Regional Service Director, Customer Service (2002 to 2009)Engaged staff by recruiting, coaching and training new staff to deliver results against business metrics. Guided staff through.
• Drove over $32.5M in maintenance and service revenue by mapping systems under warranty and proactively working with clients to streamline the maintenance conversion.
• Reached Number 1 Division in the Americas – through Total customer experience.

Denver, CO

• Led team of Network, Software, and Hardware Specialists across West US. Provided Regional technical leadership and support for 5 District managers and over 70 Customer Engineers.
• Drove and supported Regional MBOs – 96% Customer Satisfaction, field Change orders, and Change Control.
• Interfaced with customers, sales, and corporate support to understand customer requirements and drive critical problems to closure – resulting in new customer business.
• Improved customer satisfaction through partner leverage, achieved Service Excellence Award

EMC Denver

• Recruited, developed and built Denver Customer Service team, expanding headcount over 250%.
• Attained highest team morale in Region, rapidly growing District; real-time workload analysis was key to success.

Greater Denver Area

Mba, Business, 3.80

-- High Tech distribution channels and marketing strategies -- International Assignment: Berlin and Prague

Bachelor Of Business Administration (B.B.A.), Business, Management, Marketing, And Related Support Services, 3.35

Associates Equivalent, Electrical And Electronics Engineering

Activities and Societies: IBM Work Station Ownership Program

Associates In Business