Jay Mckey Email & Phone Number

United States

Denton, Texas, United States

As a Social Media Strategist, I specialize in creating engaging, data-driven campaigns that drive brand visibility and align with client objectives. By leveraging trend analysis, optimized ad strategies, and cross-functional collaboration, I deliver measurable results that enhance engagement and ROI.Core Achievements:Strategic Content Creation: Developed.

Plano, Texas, United States

Results-driven Training and Development Leader with a proven record in creating and executing effective training programs for Mortgage Banking Sales. Skilled in regulatory compliance, continuous learning, and performance improvement through innovative solutions and cross-functional teamwork. Proficient in leveraging technology to enhance training delivery.

Plano, Texas, United States

As a results-oriented training and Development Leader in Mortgage Banking Sales, I drove significant improvements in employee engagement, compliance, and customer satisfaction. My focus on aligning training initiatives with strategic goals led to a 98% employee satisfaction rate, enhanced performance, and a stronger customer experience.Core.

Lewisville, Texas

As a Project Manager in Mortgage Servicing and Default Operations, I really shined leading initiatives that streamlined operations, enhanced customer satisfaction, and ensured regulatory compliance as well as organized SharePoint historical data—driving impactful change across mortgage servicing.Core Achievements:Streamlined Project Execution: Managed.

2777 Lakevista Lewisville Tx

As Director of a bilingual Mortgage Banking Loss Mitigation team, I drove exceptional results, improving compliance, client engagement, and resolution times through strategic training, outreach, and process optimization.Core Achievements:Bilingual Team Leadership & Customer Engagement: Led a high-performing, customer-centric team, reducing response times.

Lewisville, Texas

As Quality Control Team Lead in Loss Mitigation, I directed a team focused on ensuring the accuracy and compliance of essential documents, adhering to Regulation B, Regulation O, and Treasury and Federal guidelines.Core Achievements:Process Development: Designed quality control processes that improved accuracy and compliance. Audits identified and.

Lewisville, Texas

Job SummaryI led a quality control team, ensuring compliance and accuracy in loss mitigation communications. By improving processes and collaborating across teams, I consistently met KPIs and achieved a 95% compliance rate. My data-driven approach fostered continuous improvement while addressing language needs.Core Achievements:Leadership and Team.

Lewisville, Texas

Job SummaryI led a quality control team focused on Regulation X mortgage assistance compliance, consistently achieving a 98% compliance rate while meeting or exceeding all KPIs.Key Achievements:Quality Control Processes and Audits: I developed and implemented streamlined quality control processes, including a standardized documentation system that reduced.

Lewisville, Texas, United States

Job SummaryI led English and bilingual Spanish operations during the Spanish-speaking team supervisor’s absence, focusing on effective loss mitigation solutions. This initiative enhanced client engagement and streamlined operations.Core Achievements:Client Engagement and Team Mentorship: I resolved 85% of client issues in a single call, ensuring compliance.

Dallas, Texas, United States

Job SummaryAs Unit Director in the Customer Office of the President Escalations, I led a team to resolve high-level customer issues with a focus on regulatory compliance and operational excellence. Known for strategic process improvements and fostering a growth-driven culture, I drove consistent success in issue resolution, team development, and client.

Dallas, Texas, United States

Delievering high level management to a team of 8 advocates coaching on all GSE and non GSE servicing complaints for the Office of the President. Complaints all mortgage related issues of default from customers to the Office of the Comptroller of the Currency.

Dallas, Texas, United States

Bilingual Property Mortgage Insurance liaisonTracking outgoing/incoming Modification PackagesStreamlining Policy and ProceduresCustomer Service liaison creating a positive experience between the services and mortgage insurance company. Effective communicator helping people and business connect.

Dallas, Texas, United States

I am a bilingual Loss Mitigation Specialist. Effective analysis and management of 180+ delinquent accounts. I handle short sale negotiations, loan modifications, and deeds in lieu of foreclosure. Offering refinance options and a de-escalation expert. Exceeded call expectation KPIs.

Arlington, Texas, United States

As a leader overseeing all servicing activities, I managed department heads in bankruptcy, loss mitigation, fraud, legal refinance, and collections, ensuring operational efficiency and significantly contributing to the organization's success.Core Achievements:Rapid Promotion and Leadership Development: Promoted to Director within six months due to strong.

Irving And Grand Prairie TX

Job SummaryDynamic head instructor at Jay and Irene's Family Martial Arts, committed to creating an inclusive and empowering environment for students of all backgrounds. I led diverse training sessions that emphasized personal growth, safety, and community engagement, fostering a culture of achievement and mutual support.Core Achievements; Leadership and.