Jay Mcpherson Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

Responsible for creating, curating, and managing content across various social media platforms to enhance the company's online presence, engage with its audience, and drive traffic to its website. This role involves a blend of creativity, strategic planning, and analytical skills. My goal is to understand the target audience and craft posts that resonate with them, using text, images, videos, and other multimedia elements to capture attention and encourage interaction. Another crucial role is monitoring and analyzing the performance of social media campaigns. I use analytic tools to track metrics such as likes, shares, comments, and conversions, providing insights into what works and what doesn't. Based on this data, I make informed decisions to refine my approach and improve future campaigns. I also engage with followers, respond to comments and messages, and manage the brand's online reputation by addressing any negative feedback promptly and professionally.

Atlanta, Georgia, United States

Plan and supervise educational, professional and personal development events based on members’ needs and requests. Develop relationships with accounts and proactively gather information on their needs to identify both WeWork and member services that could help them achieve their goalsIdentify and execute opportunities to connect members with each other. Educate members on WeWork policies and procedures and encourage usage of wework.com and the member network app to address their needs. Resolve member complaints involving other members through neutral fact investigation, preparing recommendation for termination of membership when warranted. Prepare Incident reports for member complaints, accidents, thefts, property damage, trespass, contact with law enforcement and any other notable occurrences. Make recommendations regarding best practices to your Community. Manager for the benefit of the broader company, including but not limited to community management, sales, hospitality, operations, events and training.

Florida, United States

- Increased team revenue by 20% with one on one conversations providing curated feedback and coaching- Leading a high performing team of 900+ individuals remotely in the U.S. and Canada- Managed recruiting process for 30+ new hires and created small teams of those new hires to build peer relationships and training execution- Manages multiple projects at a time and communicates internally across various departmentsCreates presentation about company updates and presents them to various departmentsProvided excellent customer service and resolved technical issues- Solved variety of complex technical issues over various platforms- Communicated new team strategies and store policies- Repaired iPhones and other phones repairs to restore phone defects and repair accident damage- Repaired Macs in addition to diagnosed and facilitated appropriate off site repairs- Led and motivated team for efficiency and best appointment practices- Led Sales and tech support during a lead experience, driving store focus, initiatives, andmetrics in both sales and tech side of the business- Built multiple teams to support and drive different new store initiative to delegate work- Reduced stores expenses 30% by creating repair training for the team

Jacksonville, Florida, United States

• Led month long orientation and training for new team members• Increased sales and store focus by 40% by affirming understanding of training• Provided feedback to continue the execution and alignment of role exceptions• Reviewed resumes and created small teams of new hires to build peer relationships andtraining execution

Jacksonville, Florida, United States

Provided excellent customer service and resolved technical issues• Solved variety of complex technical issues over various platforms• Communicated new team strategies and store policies• Repaired iPhones and other phones repairs to restore phone defects and repair accident damage• Repaired Macs in addition to diagnosed and facilitated appropriate off site repairs• Led and motivated team for efficiency and best appointment practices• Led Sales and tech support during a lead experience, driving store focus, initiatives, andmetrics in both sales and tech side of the business• Built multiple teams to support and drive different new store initiative to delegate work• Reduced stores expenses 30% by creating repair training for the team

Jacksonville, Florida, United States

Family Room Specialist• Provided excellent customer service and resolved technical issues• Communicated new team strategies and store policies• Grew Mac knowledge with G.Y.O.G. certification• Lead and motivated team for efficiency and best appointment practices• Efficiently multitasking and exceeding the amount of assigned appointments