• Responsible for strategic consulting and day to day support to over 200 customers in all of the America region. It includes knowhow on the Discover Global Network's operations, offered products and services, and how to best leverage the network to take advantage of various business opportunity. It includes engagement strategies with external clients to maximize the value of those relationships, providing operational and technical input on the strategies necessary to grow the business. • Ensure adequate resources are available to support the development and running of this line of business in accordance with Discover’s Premier Customer Support model. • Ensure adequate production capacity exist to support ongoing projects and products delivery to drive the Payment business growth in the region.• Managing and developing a team of operational professionals and continuing to build key business relationships, leveraging effective risk management.. In charge of global operations process management, with strategy to ensure regulatory compliance and metrics driven efficiency. Devise, sell, and implement global ATM acquiring operations, driving acceptance acceleration to top 50 cities in 30 high priority countries.

• Manage the AMEX ATM acquiring infrastructure in US, Canada and Latin America by managing day to day operations, implementing coverage expansion plans and innovative solutions integration.• Gather customer requirements, initiate solution ideation, coordinate software development and product deployment.• Manage yearly IT investment portfolio of over 100 initiatives required to build, maintain and grow the AMEX franchise business in US, Canada, and Latina America. • Define communication strategy for product expansion plans, partnering with Technologies, Legal, Risk Management, Digital Labs, Operations, and Capabilities teams

• Prioritize, coordinate, track, and report multi-million IT investment portfolio. • Manage day to day client relationship with over 75 major bank customers and their vendors on 22 countries in the Americas region, from Canada to Argentina. • Create and execute software architecture and development strategy for payment capabilities, technical infrastructure, payment processing.• Provide technical expertise to the internal legal department, customer’s IT strategic planning, industry boards.

• Provide technical consultancy to various issuers and acquirers, leveraging experience on areas such as Chip, SMS Based Mobile, MST and NFC based Mobile, and internet solutions to help them build successful product and services.• Experience with in-house, outsourcing and sub-contracting software development’s approach.• Implementation of various American Express solutions to different partners globally (Asia, Africa, Europe, and Americas.)

Enhanced and maintained mainframe and distributed applications supporting the Travel, Commercial and Consumer products.> Mainframe: COBOL, PL1, CICS> Distributed: VBasic, Oracle Forms, JAVA, C++> Databases: DB2, SQL, Netezza

• Responsible for gathering requirements, database design, solution architecture and performance of multiple applications in the areas of customer service, risk/fraud management, loyalty programs, security and payment processing.• Technical engineering manager responsible for the design and implementation of multiple products that increased productivity and enhanced customer service.