Jayme Reed Email and Phone Number
Senior Director of Customer and Data Product Support at
@
The Center for Health Information and Analysis
Somerville, MA, US
Jayme Reed's Location
Somerville, Massachusetts, United States, United States
Jayme Reed's Contact Details
Jayme Reed work email
- Valid
- Valid
- Valid
Jayme Reed personal email
n/a
About Jayme Reed
Jayme Reed is a Senior Director of Customer and Data Product Support at The Center for Health Information and Analysis. They possess expertise in management, sales, customer service, leadership, marketing and 7 more skills.
Jayme Reed's Current Company Details
The Center For Health Information And Analysis
View
Senior Director of Customer and Data Product Support
Somerville, MA, US
- Website:
- chiamass.gov
- Employees:
- 145
Jayme Reed Work Experience Details
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Senior Director Of Customer And Data Product SupportThe Center For Health Information And AnalysisSomerville, Ma, Us
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Senior Director Of Customer & Data Product SupportThe Center For Health Information And Analysis Mar 2022 - PresentBoston, Massachusetts, Us-Oversee Product management and customer relations for all of CHIA’s data assets-Oversee Business Requirements, Testing, Procurement, IT contract management, IT Budget, Data Product Development, External Data Submitter Help Desk, Project Management Office and Application Administration functions-Manage a team of 25-30 consisting of managers, supervisors and technical staff-Working with the Data Product Manager and business leadership, to develop a product roadmap for the APCD and Case Mix-In collaboration with the test manager, formalize our testing methodology and bring test automation to our technology delivery processes-Directly manage CHIA's Enhanced APCD vendor contract-Working with business analysts, to provide traceability between requirements and testing-Responsible for execution of all technology procurements and budget maintenance
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Director Of Data & Technology ServicesThe Center For Health Information And Analysis Jul 2019 - Mar 2022Boston, Massachusetts, Us-Oversee Business Requirements, Testing, Procurement, IT contract management, IT Budget, Data Product Development, External Data Submitter Help Desk, Project Management Office and Application Administration functions-Manage a team of 12-15 consisting of managers, supervisors and technical staff-Working with the Data Product Manager and business leadership, to develop a product roadmap for the APCD and Case Mix-In collaboration with our test manager, formalize our testing methodology and bring test automation to our technology delivery processes-Directly manage CHIA's Enhanced APCD vendor contract-Working with business analysts, to provide traceability between requirements and testing-Responsible for execution of all technology procurements and budget maintenance-Ensure internal and data submitter customer experience by leading customer support meetings and through management of the data submitter helpdesk
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Associate Director Of Application Administration & SupportThe Center For Health Information And Analysis Sep 2017 - Mar 2022Boston, Massachusetts, Us
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It Manager Of Application Administration & SupportThe Center For Health Information And Analysis Nov 2015 - Sep 2017Boston, Massachusetts, Us
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Special Projects ManagerThe Center For Health Information And Analysis May 2014 - Oct 2015Boston, Massachusetts, Us• Serves as a Chief of Staff for the CIO of the agency to help manage a heavy workload and simultaneously make progress on several projects with overlapping deadlines.• Helps the CIO with IT planning by recording minutes during technology change and architecture meetings and documenting technical architecture and process decisions.• Contributes to the procurement process by editing request for response/quote procurement documents and managing procurement process and timelines.• Organizes vendor communications and coordinate vendor meetings.• Facilitates the procurement of contract workers and draft and execute their contracts.• Assists in the management of an $11million IT budget ensuring coordination with the finance team• Provides project management for ongoing project that spans over multiple state agencies and vendors.• Provides account management between the IT department and the business units of the agency• Building and staffing a help desk for our external clients to provide a one stop shop for all questions and or technical problems so that they may have an excellent customer service experience.
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Area Coordinator For MassachusettsBoots Retail International Jul 2011 - May 2014Deerfield, Il, Us- Achieve sales targets and business objectives to increase Beauty Advisor and guest knowledge of the Boots brand- Assist with recruitment as needed and conduct new hire training. As well as continued coaching, training and developmental needs of the Beauty Advisors- Partner with the District Manager to provide feedback on Beauty Advisor performance and ensure that the store and the Advisor represent Boots brand standards with merchandising and hygiene-Manage personal monthly cost and expenses within budget- Develop and maintain professional, productive relationships with Target management teams- Improve Beauty Advisor performance by being a resource and leading by example -
Billing ManagerMerrill Legal Solutions Sep 2003 - Oct 2009- Oversee team that performs administrative billing duties, data entry, creating work orders and job tickets- Review orders for material or merchandise- Supervise the creation of orders, price estimates and quotes for customers- Manage the approval and record keeping processes by interacting with the sales team and operations staff- Supervise the preparation of customer statements, bills and invoices by obtaining information from purchase orders, sales and charge slips, and calculating amounts; verification of billing with accounts receivable ledger and records of billing volume- Run weekly labor and revenue reports and communicate them to upper management to ensure efficiency- Responsible for client communication and billing issue resolution
Jayme Reed Skills
Management
Sales
Customer Service
Leadership
Marketing
Account Management
Microsoft Office
Budgets
Recruiting
Event Planning
Training
Customer Relationship Management
Jayme Reed Education Details
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Northeastern UniversityMarketing -
Somerville
Frequently Asked Questions about Jayme Reed
What company does Jayme Reed work for?
Jayme Reed works for The Center For Health Information And Analysis
What is Jayme Reed's role at the current company?
Jayme Reed's current role is Senior Director of Customer and Data Product Support.
What is Jayme Reed's email address?
Jayme Reed's email address is ja****@****orp.com
What schools did Jayme Reed attend?
Jayme Reed attended Northeastern University, Somerville.
What skills is Jayme Reed known for?
Jayme Reed has skills like Management, Sales, Customer Service, Leadership, Marketing, Account Management, Microsoft Office, Budgets, Recruiting, Event Planning, Training, Customer Relationship Management.
Who are Jayme Reed's colleagues?
Jayme Reed's colleagues are Danny S., Isabel Caceres, Steven Cagan, Eesha Dave, Mba, Mph, Cassandra Martin, Kathy Hines, Linda Stiller.
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