Jayme Van Erden Email & Phone Number

Bend, Or, Us

Bend, Or, Us

Bend, Oregon, United States

Bend, Oregon Area

● As Manager on Duty, identify and resolve issues, primary contact for escalations, ensure safety of facility and guests● Collaborate with Directors in each department to ensure smooth rollouts of new processes and procedures - especially in Covid-19 safety rules and protocols● Work with Membership Director to give facility tours and enroll new members for the Club● Assist with events held at Club, ensuring guest and member happiness and safety● Incorporate comprehensive experience, love of water, and safety behaviors/techniques utilized in becoming a successful and safe swimmer for all ages of children and adults in individual and group swim lessons ● Draw upon experience as a competitive athlete since a young age in development and use of workplace skills, including team bonding/cohesion, precision alignment, feedback, perseverance, and team spirit● Coach and mentor swim teams for children and master/adult-level swimmers to improve stroke efficiency and speed

Bend, Oregon, United States

Reno, Nevada, United States

● Built strong eCommerce relationships with more than 500 select customers, providing a Wow! experience● Generated annual sales of $1.1M, beating a set team goal and achieved top conversion rate for up-selling and cross-selling products● Anticipated customer needs, expanded use of branded products, drove brand performance via consistent use of brand elements● Identified products to meet customer needs, negotiated pricing, oversaw graphic design, placed, and moved orders through internal systems, monitored shipping and ensured on time deliveries, confirmed customer satisfaction, and quickly resolved fulfillment issues and client complaints● Lived Custom Ink’s Core Values and nurtured the customers’ experience of the Custom Ink brand in every interaction

Reno, Nv

● Managed teams of 10-15 Production Artists and achieved a high level of performance, team cohesion, and job satisfaction by emphasizing core values such as creativity, teamwork, golden rule business ethics, ownership and innovation● Developed and applied LEAN process methods to reduce wasteful practices, maximize quality of work, timeliness and efficiency, and achieve goals● Monitored, analyzed and optimized workflow, accuracy, efficiency and morale of the team, and customer satisfaction● Partnered with company-wide leadership team to implement corporate vision, achieve business goals and maintain team-centered work environment● Developed integrated marketing campaign for increasing sales and community involvement, and presented to company CEO, President and other top managers

Reno, Nv

● Art Team Lead for 10-15 production artists – assisted Production Art Manager via daily mentoring of team members, providing feedback, and tracking productivity measures to ensure that team met or exceeded goals● Coached and mentored employees struggling in their current roles – identified new avenues for growth and learning to build their resumes for future opportunities ● Built team cohesiveness and spirit through creative, playful activities during and after work

Fairfax, Va And Reno, Nv

● Hand-selected to serve on management team in relocation and opening of new corporate office, Western Region ● Carried authority for onboarding, training, coaching and mentoring over 50 new artists during initial year and building corporate/brand atmosphere while upholding company core values in work production● Adjusted and enhanced customer designed artwork to ensure clear and effective Adobe Illustrator files for printing of apparel and accessories● Prepared artwork files for screen printing; processed and proofed 75-100 orders per day● Achieved top-level accuracy and speed recognition

● Developed and implemented new services for customers needing a higher level of assistance in creating artwork for their custom-branded apparel orders. Balanced business goals with customer satisfaction● Transformed low resolution imagery and clipart using Adobe Photoshop and Illustrator● Revised and improved training for Sales team (Art Component) and conducted training for 40+ new sales team members

Mclean, Va

● Assisted 30+ customers daily via email and phone to help them navigate our website, create designs, get pricing, and place orders; met daily goals for inbound calls and email responses● Problem-solved complex orders, shared design tips, and identified price points tailored for each customer

Bs, Graphic Communications

Activities and Societies: Clemson University Varsity Swim Team Clemson University Varsity Rowing Team

Graphic Communications