Jayme Eiker Email & Phone Number

United States

Jacksonville, Il

Jacksonville, Illinois

Responsibilities include: Requirement Analysis/Development/Documentation, Test Case Writing and Execution, Coordination of Project Data Needs, Facilitating End-to-End Collaboration, Managing Production Issues, Identifying and Implementing Process Improvements, Working Independently with Minimal Direction, Coordinating Communication and Implementation with Third-Party Vendors.

Responsibilities Included: Complex claim finalization, documenting procedures for claim's staff, training employees, conducting on-site client pre and post implementation audits, integrating accumulator sharing with third-party vendors, proposal writing for client requested features, benefit testing and analysis, user acceptance testing of new functions and creating continuous improvement processes.

Responsibilities Included: Answering routine customer benefit, eligibility and claim phone or written inquiries, accumulator audits, appeals investigation, interplan inquiries and appeals and handling escalated issues.

Jacksonville, Illinois

Processing client eligibility files, reporting discrepancies, managing day-to-day operations, supporting vendor and client eligibility implementations and testing enhancements.

Responsibilities Included: Hiring and terminating staff, scheduling and forecasting, inventory management and ordering, reconciling cash with sales, nightly deposits and addressing customer complaints.