Voting member of SAG-AFTRA. I received my SAG card as a principal ballroom dancer on Haunted Mansion, continued to work on TV/film as a stunt performer, and am currently working as a voice over artist.

Credited and uncredited roles on a variety of TV and film productions, including Takers, CSI: New York (5 episodes), Lie to Me, 24, Meet Dave, Evan Almighty, The 40 Year Old Virgin, The Princess Diaries 2: The Royal Engagement, The Haunted Mansion, and Rose Red• Credits viewable on www.imdb.com under professional name of Jayme Jensen

As the Director of Production, I am responsible for all aspects of the process, tools, schedule, budget, and delivery of the work performed by my talented teammates.I work to increase productivity and improve efficiency among the company and the teams within. I have an eye on the big picture and keep things organized with solid project timelines and quality of work. I establish and maintain a standard of excellence for all work performed by the company, including both internal processes and client deliverables.As a member of the Studio’s leadership team, I directly contribute to shaping our studio culture, performance and accountability expectations, cohesion, communication, and mutual support ideals of the company.

As a Senior Project Manager, I was the go-to person for everything involving a project’s organization, budget, and timeline. I coordinated people and processes to ensure that our projects were delivered on time- successfully. I collaborated with development, design, and clients. I removed blockers for my teams and synced with all relevant stakeholders. I owned detailed project plans, ensuring resource availability and allocation. My intentional work contributed to our projects' successes, turning our clients into evangelists and helping to grow the company.

As a Product Manager on a tiny product team for a government agency that is going through a digital transformation, I have been able to introduce product best practices, improve collaborative processes, and adjust agency workflow to streamline the implementation of a brand new website. Some of my responsibilities include:PRODUCT MANAGEMENT: • Creating and collaborating on a user story map in Miro to help guide the development of a complete website redesign. While currently in progress, our goal is to make it easier for riders to quickly find the information they need to plan their trips.• Identifying issues and improved Community Transit’s website accessibility score in Lighthouse from 80 to 92. Working with a visually impaired member of the community to be sure that a new feature was going to work for those using screen readers- bringing customer feedback into the development cycle.• Developing product walkthroughs and creating product-related documentation.• Working closely with the development team to break down the visual designs into stories and bring them to life.• Collaborating with Marketing and Communication teams to be sure that we have great content for our customers our new site.PRODUCT OPS: • Creating a product best practices guide and product workflow to help delineate roles and responsibilities while introducing the agency to the concept of a well-defined product team.• Identifying tools needed to aid the team in collaboration and collecting behavioral data.

As a Mom of two kids under five, I am able to bond with my kids and nurture the next generation of independent thinkers, while further developing some of the soft skills that are used in day-to-day product management. Some of these skills include:• Active listening - Listen, ask questions at the right time, and be open to a new way of thinking. Join people where they are at and continue the conversation from there.• Time management - Parenting demands efficiency, clear delineation between want/need, and prioritization of action.• Monitoring - Constant and necessary with kids. Is he crawling toward the stairs? Are we headed on the right path with this product? Should we spend some more time with the users? How are people in the room feeling?• Complex problem solving - Solutions that work for a three-year old may not work for a nine-month old. Reviewing all information available and coming up with solutions that are a WIN-WIN is a constant goal.• Critical thinking - An ability to quickly review all available options and redirect a preschooler is often the difference between a full-blown tantrum or creating space for them to make a great, independent, confidence building choice.• Empathy - Finding understanding when a little one is having big feelings is important. Empathy for users and teammates makes a big difference in your company and product.

• Design and build projects using the human-centered design thinking process.• Provided knowledge and individual mentoring to team members as needed• Work in Agile development environment using Scrum methodologies.• Remotely communicate and organize development team via Slack, Trello, Zoom, Appear.in, and G Suite.• Utilize industry tools and web development languages, including Visual Studio Code, Git, GitHub, Figma, HTML, and CSS.• Pair program remotely with team members.

As a Product Manager I work closely with a Product Designer, Lead Website Developer, and the Geocaching community to bring helpful and innovative changes to the Geocaching website. Some of my responsibilities include:• Prioritizing the work to be done based on user needs, business requirements, and development resources available.• Interviewing users to learn more about the needs and desires of the community that uses the website.• Listening to internal stakeholders to better understand the specific needs of the team requesting a new feature.• Story mapping to fully understand what currently exists, why it exists, and the ramifications of making any changes.• Teaming with a Product Designer to understand the customer journey and open the funnel: from understanding the game (homepage) to finding/logging a geocache (target behavior) to premium membership purchase (business needs).• Helping to establish a company roadmap, based on company OKR's, and proposing solutions to meet those goals.• Partnering with the Data team to determine baseline metrics for measuring product effectiveness• Pairing with a Dev Lead, creating stories/bugs and moving them through a delivery team's backlog to completion.• Gaining a qualitative understanding of user pain points and satisfaction of a new features through iterative releases. • Helping to QA work before and after a release.• Creating and communicating a product release strategy with the Community Engagement and Marketing teams.• Participating in company-wide demonstrations of the delivery team's work.

As a User Insight Analyst, on the Product team, I developed a user feedback program that helped provide direction for the development of features on the Geocaching website and app. Some of my responsibilities include:• Engaging with the community in user insight forums to gain a qualitative understanding of how they use our site.• Gaining insight into usage on current features and satisfaction of newly released features through surveys.• Creating and facilitating in-person focus groups using Innovation Games. (Germany, Sweden, Czech Republic, Spain, and USA)• Creating and running a worldwide Play Tester program in order to receive feedback quickly on new features.• Analyzing and compiling qualitative results into recommendations that represent the voice of the community.• Passing the knowledge gained onto the Product team, Sr. Management team, and Marketing teams to influence product design, roadmap, and feature decisions.

As a Coordinator on the Community Volunteer Support team I engage daily with a group of ~400 passionate, dedicated geocaching community members who volunteer their time. Some of my responsibilities include:• Answering questions and dispute resolution between general community members and volunteer geocache reviewers.• Supporting the volunteer forum moderators as the main geocaching representative in the public forums.• Re-establishing trust with the geocaching community through daily engagement in the public forums. • Creating a safer environment for new players to ask questions and engage with the existing community in the forums.• Assisting in implementation of an auto-responder feature in the Help Center in order to offer clear answers to common, general questions to the community and to reduce the amount of help requests for the Community team.