Directed full IT lifecycle for suite of 15 retail sales applications, including retail shopping cart, retail producer portal, retail data entry, and several backend services. Managed systems, accepting applications with $140,000,000 in first month’s premiums. Oversaw five scrum teams, including three onshore and two offshore. Worked closely with business owners to prioritize and manage backlog. Used Jira and Grafana to track key team metrics and identify areas of opportunity within teams. Served on company’s Product Management Center of Excellence team as delivery pillar lead and COE lead. Developed and led training for demand and capacity workbook, allowing ITPMs to track capacity, estimates, and commitments and report for enterprise analysis. • Drove 20% year-over-year reduction in incidents through regular reviews of root cause and remediation efforts planning. • Transitioned services to Pivotal Cloud Foundry platform, including Azure disaster recovery environment.• Led development of ITPM playbook to set consistent expectations and guidance for 100 ITPMs in enterprise.• Reduced full regression runs from two weeks to one day through the automation of 100% of product testing. • Consolidated and automated three separate manual enterprise processes through the creation of a single ITPM demand capacity enterprise tool.

Served as IT lead of projects, including IMDR, retail service, retail broker, and producer. Worked with business leads and IT teams to manage budget. Managed ongoing development of online sales channel; responsible for initial premium charges of up to $28,000,000 per year, with average of 16% annual increase. Managed 12 full-time developers and 75 contractors, with department budget of $2,500,000 and project budgets of $5,000,000. Managed development team (with a mix of onshore and offshore) that handled applications used in retail line of business, including website for insurance applications and site for producer to manage book of business. Served as IT lead on membership and finance workstream of platform-as-a-service, reforming retail systems in 2016.• Supported a new line of business by leveraging existing online applications to develop internal versions of OSC and producer portal for customer service teams to meet a short-term time line.• Managed the merger of applications between two organizations, with no disruption to service.• Provided leadership to introduce new work processes and integrate cultures into a newly combined enterprise.• Transitioned applications and processes to support Affordable Care Act in 2013, including integration with HealthCare.gov. • Produced highest number of enrollments (1,000,000) for first open enrollment.

Established company’s first .Net and Java development teams. Oversaw development and maintenance of applications, allowing customers to apply for insurance, and producers to manage books of business. Led flexible staffing model of four full-time employees and up to 12 contract resources for project demand.• Established regular release cadence, including quarterly major releases and monthly point releases. • Developed external proactive monitoring to track and respond to website availability and responsiveness issues. • Delivered UniCare online acceptance portal on time and under budget.