• Lead the processes necessary for rapidly shifting over 30% of the staff to remote and telework capabilities during the pandemic. Leveraged VPN, Citrix ADC, remote support and other tools to maintain security while still providing access to all needed services for affected workers.• Reduced departmental operating expenses by working with outside vendors and providers to eliminate unnecessary costs both renegotiating and managing existing contracts. • Created IT policies to adapt to changing IT requirements addressing company needs and changes in healthcare regulations such as HIPAA and PCI DSS. • Created project cost analysis interacting with company's executive staff and departmental stakeholders to provide business critical solutions across the organization.• Performed hiring and coordinated training of staff in order to improve team capability and communication• Design, implementation and monitoring of network and computer systems throughout the company to increase employee productivity and effectiveness in order to improve patient care.• Managed technical projects including virtualization of server systems using VMware, application deployment via Citrix XenApp, and storage migrations on EMC VNX / Pure platforms. • Coordinated with multiple outside vendors leveraging project management skills to provide the best possible services and maintain best practice strategies throughout the enterprise.• Supported enterprise products such as Azure, Active Directory, SQL Server, Exchange, Centricity / Athena EMR, Cisco UCS, Cisco Call Manager, Meraki wireless, and more to enhance user productivity.• Helped to create and implement company security policies that involved technical solutions like Cisco ASA firewalls as well as employee training and user auditing.• Implemented backup solutions to protect sensitive company data and provide a fault-tolerant environment including disaster recovery sites and distributed replication.

 Provided consulting IT services to various clients in the North Carolina area. Experience in Windows and Unix server / workstation support in addition to network design and monitoring to maintain growth and flexibility with changing company requirements.  Managed upgrade and implementation projects for clients to include pre-project planning and design through installation, testing, documentation and follow up support. Designed IP networks with equipment from a variety of vendors to create cost-effective communications methods to satisfy client requirements. Performed network security analysis and implemented industry standard solutions. Served as an escalation engineer to provide advanced troubleshooting support and help train new employees.