Information Technology Help Desk
Logan, Utah, United States
On the Help Desk team I helped both local and remote employees solve issues relating to computers, technology, softphones, and other various systems. Typical tickets I completed usually included: - Imaging computers/equipment for employees- Creating user accounts for various software in our systems- Troubleshooting software deployment- Writing documentation for new processes- Maintaining our file transfer server between Conservice and its clients.Throughout… Show more On the Help Desk team I helped both local and remote employees solve issues relating to computers, technology, softphones, and other various systems. Typical tickets I completed usually included: - Imaging computers/equipment for employees- Creating user accounts for various software in our systems- Troubleshooting software deployment- Writing documentation for new processes- Maintaining our file transfer server between Conservice and its clients.Throughout my time in the position, I also worked on projects on the Systems Team to further my understanding of: Google Admin, Microsoft Admin, Kace, and Powershell. Show less