Jaymes Heare Email & Phone Number

Mishawaka, Indiana, United States

Michigan City, Indiana

Create standardized documentation system using OneNote and SharePoint.Creation of application deployment server facilitating the unattended installation of multiple software packages and scripts on up to 400 computers in the course of a single night.Creation of software deployment and imaging server that cut down turnout time of new computers from days to hours.Daily support and administration of end-users, Windows Server environments, VMware ESXi 6.0 and 6.1, Group Policy, Active Directory, DNS, DHCP, and network infrastructure.

South Bend-Mishawaka Region

Aid in implementing eight virtualized server environments using ESXi 4.1 and ESX 5 in support of customers ranging from manufacturing environments to schools.Troubleshoot end-user issues ranging from zero/thin clients to engineering level workstations and operating systems from Windows NT to Windows 8.Create and troubleshoot wide area networks using Cisco PIX and ASA security devices as well as supporting Sonicwall TZ and NSA firewalls.Provide customer support and solutions with constant professionalism while building good rapport.

Configure Cisco networking equipment including layer 2 and 3.Design networks to support up to four servers, twelve printers, and 250 client workstations in adverse conditions independently.Assisted end-users by creating and providing classes for basic computer troubleshooting, information assurance awareness, anti-phishing, personally identifiable information, and basics of NTFS file systems and securities.Set up and maintained multiple scalable, deployable networks including Windows Server 2000 and 2003 Server, limited intranet DNS, Active Directory, and IIS.Implemented onboarding procedures for account creation, NTFS file system organization, and access control.Acted as first point of contact for commands of up to 1,200 users with a two man team.Managed over 1,100 computers, peripherals, and software licenses.Main point of contact for infrastructure needs during initial construction phase of twelve new buildings.