Jay Michael Jones Email & Phone Number

Raleigh-Durham-Chapel Hill Area

United States

Anchorage

Anchorage, Alaska Area

Currently, I leverage the varied and flexible skill sets of my team to meet the challenges of a number of key projects and initiatives. Highlights include: -Project managed the creation of a 20+ person team created to tackle a large scale equipment swap initiative.- Conceptualized and launched a referral program with our Field Operations Department.

Anchorage, Alaska Area

-Aided with the set up of fledgling Small Business Sales team. -Launched a lead generation program that leveraged an online portal for resident managers to get in touch with our sales team in properties where TV service was provided. -Stood up and administrated department CRM in order to vet, capture and curate sales leads for our indirect sales channel..

Anchorage, Alaska Area

- Conceptualized and created content and assets for social media, digital signage, special events as well as our company website. - Collaborated with vertical stakeholders on facilitating marketing partnerships and events in support of organizational initiatives. - Shot and edited marketing videos in support of promotions and special events. - Aided in the.

Alaska

-Responsible for sales training of wireless, broadband, local phone, and TV services for 40 retail locations, as well as retention call center. - Helped to lay groundwork and create policy and procedures for fledgling Retail Sales Development department. -Delivered training in classroom settings and via VTC to remote locations -Assisted in developing the.

Dimond Center Offices

- Directed flow of work generated by customer facing website. - Assisted in the hiring and recruitment of new team members. - Laid groundwork and set precedence for brand new title in a fledgling Sales and Retention department. - Assisted management in running company initiative driven sales contests in Cable, Wireless, and Broadband services for Sales and.

- Helped develop policy and procedure for fledgling retention department. - Maintained high close rates in all services, as well as high retention rates regarding customers looking to disconnect services. - Helped to drive marketing initiatives and multiple in-market projects ranging from Cable TV and Internet to Wireless.

Anchorage, Alaska Area

My position at T-Mobile consists of Delivering world class customer service and building customer satisfaction and loyalty with absolute precision and enthusiasm. There is a sizable emphasis on one call resolution that is both timely and accurate.

Anchorage, Alaska Area

Began with company at lower-level CSR role, quickly earning multiple promotions to eventually become a supervisor with the company; teamed with peers to rebuild ITS from the ground up.Managed 40+ technicians, overseeing performance and attendance, as well as coaching and training.Created and revised job department descriptions to better serve overall.

Completed midtown route, delivering linens, clothing, and rugs to businesses.Managed inventory and placed orders for customers; up-sold current customers and established new accounts.

Education record

Editor in Chief of "The Bridge" School Newspaper

Diploma

Education record