Jay Michael Jones Email & Phone Number

Raleigh-Durham-Chapel Hill Area

United States

Anchorage

Anchorage, Alaska Area

Currently, I leverage the varied and flexible skill sets of my team to meet the challenges of a number of key projects and initiatives. Highlights include: -Project managed the creation of a 20+ person team created to tackle a large scale equipment swap initiative.- Conceptualized and launched a referral program with our Field Operations Department, leveraging the sales skills of our field technicians. - Collaborated with developers on the implementation of new tools and processes to aid in the burial of drops statewide as well as dispatching truck rolls on areas with noise. - Coordinated a series of door to door sweeps with our Consumer Sales Department in areas where services just became available for the first time. - Developed Tableau reporting dashboards for all of our team's major initiatives and projects.

Anchorage, Alaska Area

-Aided with the set up of fledgling Small Business Sales team. -Launched a lead generation program that leveraged an online portal for resident managers to get in touch with our sales team in properties where TV service was provided. -Stood up and administrated department CRM in order to vet, capture and curate sales leads for our indirect sales channel. -Managed day to day sales activity of indirect sales partners. -Conceptualized and executed on reporting and analytics, highlighting sales progress. -Coordinated trade agreements with local businesses. -Launched a lead generation program that leveraged an online portal for resident managers to get in touch with our sales team in properties where TV service was provided.

Anchorage, Alaska Area

- Conceptualized and created content and assets for social media, digital signage, special events as well as our company website. - Collaborated with vertical stakeholders on facilitating marketing partnerships and events in support of organizational initiatives. - Shot and edited marketing videos in support of promotions and special events. - Aided in the curation and administration of digital signage. - Wrote and edited copy about products and services broadcast though our partner radio station. - Administrated company social media pages, fielding customer questions and concerns. - Created and administrated promotional giveaways and contests through Facebook.

Alaska

-Responsible for sales training of wireless, broadband, local phone, and TV services for 40 retail locations, as well as retention call center. - Helped to lay groundwork and create policy and procedures for fledgling Retail Sales Development department. -Delivered training in classroom settings and via VTC to remote locations -Assisted in developing the core suite of training our front line uses to engage customers, as well as product specific training that create a bridge between marketing and our front line -Created and ran sales campaigns, spiffs, and incentives that encompass all aspects of GCI products and services-Co-Developed procedure by which GCI executes renewals on device financing for our wireless product line. - Conducted in-market sales training throughout Southeast & Central Alaska. - Developed, recorded, and launched sales training videos.

Dimond Center Offices

- Directed flow of work generated by customer facing website. - Assisted in the hiring and recruitment of new team members. - Laid groundwork and set precedence for brand new title in a fledgling Sales and Retention department. - Assisted management in running company initiative driven sales contests in Cable, Wireless, and Broadband services for Sales and Retention. - Helped develop policy and procedure for fledgling retention department. - Maintained high close rates in all services, as well as high retention rates regarding customers looking to disconnect services. - Helped to drive marketing initiatives and multiple in-market projects ranging from Cable TV and Internet to Wireless.

- Helped develop policy and procedure for fledgling retention department. - Maintained high close rates in all services, as well as high retention rates regarding customers looking to disconnect services. - Helped to drive marketing initiatives and multiple in-market projects ranging from Cable TV and Internet to Wireless.

Anchorage, Alaska Area

My position at T-Mobile consists of Delivering world class customer service and building customer satisfaction and loyalty with absolute precision and enthusiasm. There is a sizable emphasis on one call resolution that is both timely and accurate.

Anchorage, Alaska Area

Began with company at lower-level CSR role, quickly earning multiple promotions to eventually become a supervisor with the company; teamed with peers to rebuild ITS from the ground up.Managed 40+ technicians, overseeing performance and attendance, as well as coaching and training.Created and revised job department descriptions to better serve overall efficiency and productivity.Honored as Employee of the Month for standout efforts; assisted leads and agents with escalated customer issues. Authored yearly reviews for long term performance tracking; established and optimized employee schedules.Led a team of three other leads in maintaining high levels of efficiency

Completed midtown route, delivering linens, clothing, and rugs to businesses.Managed inventory and placed orders for customers; up-sold current customers and established new accounts.

Education record

Editor in Chief of "The Bridge" School Newspaper

Diploma

Education record