Jaymie Macaulay Email & Phone Number

 Work closely with EL to manage and oversee programming for all onboard activities Create and execute daily program via online server Oversee special groups (language groups, agents, journalists etc.) to coordinate space and delivery of agreed programming Liaise with EL, Hotel Manager, Purser and hotel crew daily Provide leadership and ensure staff engagement  Delegate and ensure completion of staff tasks and voyage jobs  Creates and submit voyage reports (Auction, Adventure, Staff) Provide and present key onboard presentations including Zodiac Safety Briefing and Disembarkation Briefing  Liaise with Arctic community contacts to organize tours and offerings

 Lead interpretative excursions while in Zodiacs and ashore  Safely transport passengers, staff, and gear in various conditions using Mark V Zodiacs with 60HP outboard engines  Able to interpret various local and regional weather patterns  Navigate in a variety of terrain and weather conditions using GPS and ISailor Carry out various duties assigned by EL and EC  Managed onboard gift shop (2014-2017) exceeding sales targets  Handle passenger questions, comments, and concerns in a diplomatic and patient manner

 Primary purchaser for 6 on-board Polar Boutiques (Arctic and Antarctic) Worked with designers to create custom merchandise Traveled to the field to work as guide/shop manager on various occasions Managed and organized onsite set-up of two Polar Boutiques on new vessels to Quark’s fleet  Assisted in organization of logistics for shipping shop and expeditions items to ships Prepare documents for customs and shipping requirements Data entry/inventory coordination in accounting systems Preparation of merchandise for seasonal shipping including tagging, sorting, sending items to be customized and scheduling shipments Assisted in rollout of new POS system and am knowledgeable in Quickbooks, Shopify and other POS programs