Recruitment Operations Manager
CurrentWilson HCG is one of the fastest-growing Recruitment Process Outsourcing (RPO) companies in the world. We partner with companies in all industries across the globe to help them achieve their hiring needs. In order to accomplish this, our teams work very closely to support our clients and offer a variety of HR solutions that span recruiting and talent management. In short: We help businesses build modern workforce programs. TALENT. It's more than a solution; it's who we are. Personally responsible for:• Supporting the mentoring, coaching and development of a team of 20+ leads, recruitment consultants, sources, and coordinators, while driving performance results across 2 assigned account(s)•Daily/weekly/monthly/quarterly goals, build out individual recruiter equations, make agile adjustments to goals•Ensuring the team is educated on their metrics and currently SLAs outline in the SOW and the impacts of missing or meeting those targets• Handling all direct employee issues and processes, including ongoing performance management, appraisal process, and development planning. • Full ownership of comprehensive reporting to Sr Leadership. • Full understanding of contract details, P&L, and account logistics in order to successfully direct a team and advise their focus appropriately. • Strategically forecasting resourcing needs, proper allocation of resources and requisition assignments to maintain a top-level of customer service and support. • Assessing and measuring client satisfaction, responding with vitality when situations arise and taking dedicated steps to ensure a high level of productivity.