Jaymie Smith Email & Phone Number

Greater St. Louis Area

Greater St. Louis Area

PRACTICEMATCH CORPORATION, St. Louis, MO 2015 – PresentRegional Sales DirectorGenerate new customer leads through cold-calling and sell new and existing products using in-person, high-impact sales presentations and live web meetings. Educate clients on the benefits of physician recruitment tools using consultative sales techniques. Customize product offerings to meet the needs of diverse customer requirements. Develop pricing structures for a multitude of product configurations and options. Developed monthly email campaign and client-facing ROI materials in collaboration with marketing team. Landed three multi-year clients, generating more than $45,000 per year (2016).

Carlinville, Il

Supported approximately 400 existing clients with new product acquisitions, providing consulting, in-person hardware and software training, and eLearning sessions. Collaborated with 15 Regional Sales Managers to drive new client sales initiatives. Generated sales opportunities with legacy customers by upselling new and established service offerings.  Assisted a variety of departments with resolving internal challenges. Oversaw all facets of conquest sales companywide, serving as a liaison between training, hardware, and support departments as well as a single point-of-contact for clients and internal teams. Developed company’s first estimator tool to accelerate time frame for new conquest sales; reduced time to create proposals by almost 90% and created estimates within +/- $100 of true cost. Established pricing structures and ensured that hardware was ordered and shipped properly. Organized company’s first true cold-call campaign. Created training materials, provided instruction to sales staff, researched best contact methods, and tracked challenges and successes.  Served as single point of contact for marketing, training and development, IT, and other departments for client questions / interactions; provided back up to trainers / system installers during high-volume periods. Worked closely with support teams in designing an internal Customer Services Creed; fostered positive relationships with internal and external customers. Acted as interim Customer Care Department Director during absence of management. Selected to participate in first class of internal Leadership Academy designed to prepare prospective managers in company operations. Designated by management to participate in prestigious Dealer Academy (via American Truck Dealers Association). Designed and led classes on service principles and defusing upset customers.

Loaded, managed, and supported propriety software and coordinated 24/7 phone support for customers, fielding 60-90 troubleshooting calls per day. Acted as a liaison between support staff and management team and participated in the decision making process for hiring, sales and service offerings, and customer issue resolution. Developed new-hire training programs in collaboration with management team. Ensured orders were processed, installed, and billed in timely manner Supervised 12-member team of Installation Specialists; tested and pre-configured devices for customers and provided technical support. Worked closely with sales and purchasing to confirm that correct equipment was ordered and sold to reduce reordering delays and costly shipping charges; saved company $4000 to $7000 per year in errors. Developed checklist to ensure proper installation of new customer systems, guaranteeing functionality of hardware and quality training for new customers. Streamlined receiving / shipping process by contacting suppliers and consigning inventory in-house; ensured quick turnaround for client orders and a reduction in shipping costs. Provided technical support to clients on servers, communication gear, modems, printers, and terminals. Spearheaded development of call-tracking initiative that linked similar calls/issues with correct solutions. Created dozens of common client support scenarios and trained team to utilize system. Created scenario that was utilized more than 1 million times in 10 years.