Direct and manage project development from beginning to end Draft and submit budget proposals, and recommend subsequent budget changes where necessary. Develop full-scale project plans and associated communications documents. Estimate the resources and participants needed to achieve project goals Plan and schedule project timelines and milestones using appropriate tools. Coach,mentor,motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned Work Proactively manage changes in project scope, identify potential crises, and Devise contingency plans. Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle. Provide advice and assistance to supervisors on staff recruitment Prepare notices and advertisements for vasant staff positions. Schedule and organize interviews. Participate in applicant interviews. Ensure that accurate job descriptions are in place. Monitor scheduled absences such as holidays or travel and coordinate actions to Ensure the staff absence has been adequately covered off to ensure continuity of services. Investigate and understand causes for staff absences. Monitor daily attendance. Handling a team of 30 executives and 2 supervisors Motivate and inspire team member Establish meeting times, places and agendas Coordinate the review, presentation and release of design layouts, drawings, analysis and other documentation Provide status reporting of team activities against the program plan or schedule. Coordinates meetings with the product committee, project manager and functional management to discuss project impediments, needed resources or issues/delays in completing the task

Accountabilities Successfully doing work for Tata Teleservices Ltd project GSM & CDMA Post-paid as well as Prepaid CAF Activation Project for Gujarat Circle. As Branch coordinator handling Seven Branch office's from Gujarat and there Process doing rationalize for both GSM & CDMA project. Ensuring the 100% Order Entry is happening at the Spoke location. Handle's escalation from clients as well as distributor for CAF related issue and present the supportive data for MBR (monthly business review). Supervision of a team of 30 agent across Gujarat and there respective Branch office with proven man management skill.Flashing Report & MIS on Daily / Monthly Basis from Gujarat circle and all branch offices.Also keeping the close eye of the Quality score of the spoke location and helping the Quality team for score improvement.Enrolling the people and updating their product knowledge.Managing objection, goal setting &sales process and motivating the team to achieve their targets.

Responsible for Airtel Backend Operations (Documentation).Training & Audits at regular intervals to find out gaps in the Process & Streamlining the Process.Accountable for Daily Dashboards & MIS Reports across ZoneCoordination & Maintain relationship with clients & Associates in case of Queries & Disputes between Jayatma & (Airtel)Review activity reports to ensure that personnel have achieved 100% Billing and KPI.Confer with company officials to plan and develop methods and procedures to increase productivity by efficient resource management to obtain high-quality consequence.Interpret, implement, and enforce company policies.Prepare and submit activity reports.

Responsible for Uninor Backend Operations (Documentation).Training & Audits at Respective SPOKE Locations at regular intervals to find out gaps in the Process & Streamlining the Process.Accountable for Daily Dashboards & MIS Reports across ZoneCoordination & Maintain relationship with clients & Associates in case of Queries & Disputes between Jayatma & (Uninor)Direct and coordinate activities of branch office.Review activity reports to ensure that personnel have achieved 100% Billing and KPI.Confer with company officials to plan and develop methods and procedures to increase productivity by efficient resource management to obtain high-quality consequence.Interpret, implement, and enforce company policies.Prepare and submit activity reports.

Was off role since September 2004 and got on-roll March - 2007AccountabilitiesCollection & Retention of AnandRe-entry of defaulters checking with PD cases, helped me in improving collections at Anand. Maintaining separately cases where outstanding is left to match with new customers.