Technical Manager - South African Operations - Wanatel Africa NOC Technical Operations / Support Operations / Technical point of Escalation / Team manager / Data Center operations. Planning, Designing and maintaining Wanatel Network.

Technical support - Wanatel NOC Team

Managing First & Second line support for Re-sellers.Started Working with Otel Telcoms as Sales specialist for the Fiber & Microwave connection, and VOIP Customer services. Preparing proposals and directly dealing with clients to get them on board. Currently Handling First line support and Second Line support for Resellers and their technical and billing queries.Also training Resellers & customers and maintaining relationship with Resellers and maintain customer satisfaction. Service and Server Deployment, Maintenance and Administration is a part of experience earned with Otel Communication.

Strategic Planning to assist Team in completing their Daily, weekly and Monthly Tasks. Assisting Team members with Training and consulting to progress and over achieve the given Tasks and targets and increase efficiency. Monitor team activities and participationCreate Reports to update the managers on the task completed weekly, biweekly, monthly and Annually.Enforcing all company approved polices and procedures.Constantly looking for ways to improve processes.Reporting to senior managers.

Working with Vodafone India on the project of UK. Started working with the email team and after reviewing performance and appearing into IJP was shifted to Sales team of Vodofone website. Have worked for both the teams in Vodafone, Customer service through email and Sales.

INDUSTRY: IT Staffing/RecruitmentStaffing, Consulting, and Solutions in the disciplines of information technology, finance, pharmaceutical and healthcare.Roles & Responsiblities:- Serving as the Business Development Executive for acquisition of new clients.- Identifying, researching and evaluating new business opportunities and establishing contact with the clientsUnderstanding their business needs and coordinating with the management of different companies and recruiting team for an effective and speedy closure/completion of sales cycle.- Roles include cold calling to the US across different time zone and interacting with Employment Seekers.- Generating database through referrals, websites and regular follow-ups.- Extensive use of internet recruiting tools of various job boards and sites like Monster, Dice, hot jobs, to source right requirements based in US.- Key Roles includes closing the leads and getting new business for the company, Prospecting and Targeting Large Enterprises.- Interacting with Consultants to brief about the project, Location, duration, benefits, organization, etc.- Marketing for the Consultants who are on the bench and getting them projects.- Maintaining good relationship with Tier 1 Vendor and preferred vendors.- Managing client relations along with Presentation, proposal, negotiation & sign-up.

Worked with E-tech for an Education related campaign, assisting the students to get in touch with the Right College with their Educational Requirement and future expectation in terms of Career. Providing Consultation and follow up, and provide assistance in getting signed up for the college.

Worked with Icall International at the senior position of Quality Analyst. My role was to monitor the calls for inbound and outbound campaigns and assess the Quality and Report to the immediate supervisor Daily, weekly, monthly basis. At the end of the month, preparing charts for the effective presentation of Quality Report.

TNT mortgage, a firm generating leads of Mortgage holders and seekers on behalf of off shore banks and Financial companies. Worked there as Sr. Team Sales Representative, role was to communicate with the customers by the open marketing method and generate quality leads.