Maintain existing Smartsheet tools and ensure solutions meet business needs and requirements. Manage sharing permissions for all Smartsheet tools• Analyze project data and provide insight to optimize performance and identify problems and opportunities for improvement• Provide operational support, such as liaising with stakeholders and accurately tracking timelines or KPIs related to key operational initiatives

Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions• Conduct meetings and presentations to share ideas and findings.• Perform gap analysis, SWOT analysis, risk assessments and requirements validation.• Analyze AS-IS workflows to find out flaws in the existing system and gave recommendations to create TO-BE Workflows.

Conducted data analysis on customer trends and behaviour, utilizing Microsoft Excel and SQLDeveloped reports and dashboards in Tableau to track and monitor key performance indicators (KPIs)Collaborated with cross-functional teams to identify areas for improvement and optimize business processesParticipated in project planning and implementation, ensuring projects were completed on time and within budgetPresented findings to stakeholders, providing actionable insights and recommendations