I am a skilled IT Support Professional with a passion for solving technical problems and improving IT operations. I have hands-on experience working with Windows, macOS, and Linux systems, where I've helped users by troubleshooting hardware and software issues, managing network infrastructure, and ensuring smooth IT operations.In my career, I have:• Resolved 95% of support requests on the first contact, reducing downtime for users.Improved system uptime by 30% through proactive maintenance and monitoring.• Handled network issues, such as TCP/IP, DNS, and VPN setups, to keep everything connected and running smoothly.• I enjoy working directly with users to make technical issues understandable and support tailored to their needs. I use tools like TeamViewer and AnyDesk to solve 80% of issues remotely, helping teams stay productive.I'm currently seeking new opportunities where I can use my skills to enhance IT infrastructure, support teams, and help organizations succeed.Skills:• Operating Systems: Windows, macOS, Linux• Network Support: TCP/IP, DNS, VPN• Systems Management: Active Directory, User Account Setup• Remote Support: TeamViewer, AnyDesk• Security Practices: Incident Handling, Firewall SetupLet's Connect:Feel free to reach out at jaymistry0111@gmail.com to discuss how I can add value to your IT team.