A leadership role, driving the design of the organisational strategy by embedding a new strategic framework, outcome-oriented approach and implementing a transformational shift in monitoring performance and portfolio governance. Key responsibilities:• Strategy development based on multiple factors such as organisational vision, industry outlook, market trends, consumer behaviour and consumption patterns. • Lead strategic projects from concept to implementation. • Business planning, strategy implementation and monitoring and managing strategic risks.• Manage a team of direct reports with diverse skillsets across strategy, economics and customer experience.Key achievements:• Led the organisation through a transformational experience of developing a new five-year outcome-oriented strategy and enabling an implementation and monitoring framework.• Partnered with the Board, executive team and other industry organisations to drive strategic thinking using a cross-functional, consultative and collaborative approach.• Proactively monitoring strategy execution to ensure Dairy Australia is on-track to deliver its strategic plan.• Led the creation of a performance evaluation framework for measuring successful implementation of strategy.• Created and currently implementing a new customer engagement strategy using account management approach.• Develop and implement customer engagement roadmap to transform the customer experience platform into one that is widely utilised by the business to drive successful stakeholder relationships.

Key member of the team driving transformation of the Products & Technology team from traditional ways of working to a modern operating model based on Agile principles under the T22 program.

• Strategic transformation of IT & Digital Solutions (Digital Markets) by setting up an agile demand management function from ground-up to proactively manage a $500m portfolio; • Created a DevOps focussed operating model for Telstra’s Big Data environment; achieved agreement between two key BUs of Telstra to collaborate and adopt this model

• Led a $10M project for development and launch of Telstra’s NBN Business products in the market.

• Led the creation of three-year product strategy roadmaps for Telstra’s retail consumer products.• Created a customer segmentation and growth strategy for the consumer mobile market; insights led to the creation of Telstra’s challenger mobile brand.

• Develop segment strategy for domestic and global enterprise customers.• Lead strategic planning and roadmaps for enterprise products.• Developed a 3-year strategy based on market trends for the Enterprise segment; collaborated with sales & product development teams for the strategic plan that was presented to the CEO. • Created a segment specific customer service model to provide a differentiated customer experience; new customer service model presented to key leaders and implemented.

• Develop entry strategies for clients in the US, Middle-east and India markets• Manage and interact with senior client stakeholders• Develop recommendations and present to client leadersKey achievements• Created a concept paper on cloud computing synergies for a $7B US-based telecom company; recommendations well received by company leadership.• Analysed new opportunities for a $800M US-based internet technology company; our recommendations assisted the leadership in making a market entry decision.• Led a market assessment and re-entry strategy for Unilever across its FMCG products range.• Assessed distributor margins for a $65B medical devices company; a new ‘Fair Distributor Margin’ strategy was created for its 1,000 distributors in India.