Jay M. Email & Phone Number

New York, New York, Us

I am a departmental leader on the Global Partnerships executive team, serving as a trusted advisor on partner programming strategy, analytics development, and partner systems technology. I influence strategic decisions and drive organizational alignment throughout Braze.- My primary focuses include building comprehensive global partnership experiences, optimizing partner revenue operations, CRM systems, and developing tactical analytics. Additionally, I lead and foster the profession al growth of a high-performing global team that is driving operational excellence and innovation across Braze’s global Technology ISV, Reseller, Co-seller, and Services Ecosystem.- I own the divisional P&L, procurement, and strategic direction for all global partner systems, including the Partner Portal (PRM) and other collaborative partner ecosystem tools, ensuring alignment with business objectives and partner needs.- I manage global partner program operations, ensuring tiering, requirements, Partner education , Partner Marketing and program benefits are tracked and upheld while continuously optimizing the Braze partner experience for efficiency and effectiveness.- I drive the development and adoption of key performance metrics across all Partners, providing actionable insights to drive data-driven decision-making and program optimization.- I lead cross-functional collaboration with internal stakeholders across Sales, Marketing, Brand, Education, Success, Product Marketing , RevOps, FP&A, Salesforce Administration, Product and Engineering to align partner initiatives with company goals and drive seamless execution.

New York, New York, Us

Leadership of Global team created to centralize operational activity supporting the Global Partnerships channel teams. Driving the success of initiatives such as PRM development, Partner-led services, Partnership internal data consolidation and performance KPI development / monitoring of tentpole global partnership programs. Leading to improved partner experience, analytics reporting and successful revenue outcomes- Proactively identified and resolved operational inefficiencies through process improvements and enabling tech/tooling- Established innovative data analytics capability for Channel and Partnerships, driving improved data analysis, tactical reporting, and adoption of new visualization tools such as Looker Data Studio

New York, New York, Us

Defined and led organizational transformation projects such as the relaunch of our Solutions Alliances Partnership Program, ensuring desired outcomes with targeted KPI analytics. Resulting in a substantial increase in Partner participation and program awareness. - Designed and implemented Alliances program changes supporting the organization's strategic direction

New York, New York, Us

- Ownership of large scale global implementation and integration strategy development projects for Braze strategic global accounts. Consulting onboarding customers on worldwide change management, technological and operational best practices post-sale. - Analyzed business objectives and ensured alignment around strategy, focus areas, and key decisions to ensure ROI, positive post-implementation NPS and reduction of churn.

Palo Alto, California, Us

Venture-backed SaaS enterprise meeting and travel platform, I was responsible for the following:-Conceptualized and executed global customer success playbook, including onboarding, training, and support journeys, while managing Customer Success and Support Experience teams-Contributed to business-critical decisions as a member of the Executive Leadership team, including global operations and expansion, P&L planning, marketing strategy, and HR

Los Angeles, Ca, Us

- Led strategic partnership and Sales success activities for clients leveraging Gimbal's 1st party data solutions and programmatic digital media products.-Provided expertise on analytic insights usage for various marketing outcomes and guidance on executing and optimizing programmatic digital advertising tactics and best practices

Los Angeles, Ca, Us

- Served as the team lead during client onboarding to ensure initial and ongoing revenue success, helping clients develop and execute effective audience targeting strategies and cross-device advertising campaigns- Spearheaded the process design, content creation, and execution of client onboarding processes, and led digital strategy approach for clients during onboarding period

Los Angeles, California, Us

- Served as day-to-day client interface for all Enterprise-level accounts, ensuring ongoing success of client relationships and collaboratively leveraging account development initiatives- Acted as the trusted strategic voice and customer advocate in the company to Product and leadership teams

Stockholm, Stockholm, Se

- Provided existing and prospective clients with expert product knowledge and strategy on successful execution/optimization of Global Marketing campaigns, resulting in 105% achievement of yearly sales quota- Proactively identified and leveraged growth opportunities within assigned existing key clients, ensuring primary vendor designation within client's organization

New York, Us

- Ownership of key client relationships and sales for digital and related product offerings. Created new licensing operational approach and optimized pricing model that resulted in 50% growth in digital product sales- Provided consultative technical insight to client companies for cross-channel digital marketing campaigns, ad serving content distribution platforms, and web/mobile application launches

New York, Ny, Us

Clients management of Legg Mason, Inc., BNY Mellon Asset Management, Chiquita Brands International, Inc., Southern California Edison, SunTrust Banks, Pike Electric, University Of California school system as well various other Fortune 500 Financial & Corporate institutions. - Led and managed end-to-end client onboarding and served as designated account manager for over 60 clients and 1,500 users- Conducted consultative up-selling to C-Level executive contacts, resulting in average revenue increases of more than 15% over initial contract value

Education record

Communication Studies