Promoted into expanded role encompassing all aspects of mortgage and construction servicing. Provided leadership to teams overseeing investor relations, escrow, cash, default litigation, loss mitigation, servicing systems, operations, and construction administration. • Responsible for the financial performance of a multi-state $18 billion servicing portfolio including Umpqua asset, Fannie Mae, Freddie Mac, GNMA, VA, FHA, USDA, OHA, Private Investor, and correspondent loans. • Manage… Show more Promoted into expanded role encompassing all aspects of mortgage and construction servicing. Provided leadership to teams overseeing investor relations, escrow, cash, default litigation, loss mitigation, servicing systems, operations, and construction administration. • Responsible for the financial performance of a multi-state $18 billion servicing portfolio including Umpqua asset, Fannie Mae, Freddie Mac, GNMA, VA, FHA, USDA, OHA, Private Investor, and correspondent loans. • Manage multi department leadership teams. • Set strategic direction of portfolio credit guidelines, risk review and loan product selection.• Manage Residential Mortgage delinquency portfolio, Early delinquency through Foreclosure• Manage performance of multiple external vendor relationships supporting the bank and business unit.• Business owner of core bank mortgage servicing platform, Black Knight.• Manage risk and oversight of $1.2 billion construction servicing portfolio. Show less

Promoted to restructure and create operational functionality within loss mitigation department, investor servicing and construction servicing.• Turned department around from a poor CFPB loss mitigation review to fully compliant structure.• Provide Portfolio Loan approval for loan modifications, collateral releases, and construction extensions• Partner with Credit Administration / Chief Credit Officer for residential portfolio management• Created Construction Servicing department… Show more Promoted to restructure and create operational functionality within loss mitigation department, investor servicing and construction servicing.• Turned department around from a poor CFPB loss mitigation review to fully compliant structure.• Provide Portfolio Loan approval for loan modifications, collateral releases, and construction extensions• Partner with Credit Administration / Chief Credit Officer for residential portfolio management• Created Construction Servicing department to manage builder/project approval, construction disbursement and portfolio management of a 1,600-loan disbursement portfolio totally $1 billion.• Project lead for servicing system conversion from FISERV to Black Knight.• Facilitated bank wide New Employee / Culture Orientation to new hires. Show less

Promoted to create and build a Direct-to-Consumer channel within home lending to capture refinance activity and promote government refinance programs. Created call center environment with Loan Officers, Processors, Underwriters, Closers and Funders under one functional area to deliver high quality efficient transactions to the existing customer base. • Reached a peak of $300 million in annual production• Developed cross sell strategies and referral structure to support rural branch… Show more Promoted to create and build a Direct-to-Consumer channel within home lending to capture refinance activity and promote government refinance programs. Created call center environment with Loan Officers, Processors, Underwriters, Closers and Funders under one functional area to deliver high quality efficient transactions to the existing customer base. • Reached a peak of $300 million in annual production• Developed cross sell strategies and referral structure to support rural branch locations • Responsible for loan origination, processing, underwriting, closing, and funding.• Team leader for division wide origination system conversion from E3 to Encompass. Show less

Managed a multistate presence of construction loan officers within Home Lending Division. • Developed and managed Residential Custom Construction Program.• Managed Retail and Construction Loan Officers across 3 states.• Managed limited speculative construction program for small builders.

• Provided mentoring, training and sales support for multi-location loan origination offices.• Originated and closed residential mortgages including construction and home equity financing.• Managed all aspects of joint venture with builder partner.

• Provided mentoring, training and sales support for 28 financial center managers• Managed small business lending and deposit growth for a demographically diverse set of financial centers; rural, urban, occasio and 14 in-store financial centers• Developed cross divisional relationships with commercial banking centers, home loan centers and back office support departments to increase customer satisfaction• Monitored business banking competition in our target area and implemented… Show more • Provided mentoring, training and sales support for 28 financial center managers• Managed small business lending and deposit growth for a demographically diverse set of financial centers; rural, urban, occasio and 14 in-store financial centers• Developed cross divisional relationships with commercial banking centers, home loan centers and back office support departments to increase customer satisfaction• Monitored business banking competition in our target area and implemented strategies to increase sales. • Represented Washington Mutual Bank as a Business Banking media spokesperson for StartupNation live radio Webinar and appearances at business conferences Show less

• Managed sales and operations for lending and deposit activity.• Underwrote a $40 million annual residential pipeline.• Developed and maintained small business support network within community.• Appointed the Regional Production Leader mentoring fellow managers in strategic sales planning and implementation.