Jay Patel Email & Phone Number

Increased customer service by resolving or escalating 99% of all calls within SLA targets, taking full ownership of the issue/ problems in order to minimise disruption to the end user.Successfully trained junior members of team on Service Desk, including on RSA token for setting up accounts and configuring the tokens, to enable the service desk team to successfully support remote users.Proactively liaised with Orange service provider and procurement, during a system integration, to get a micro cell installed which significantly improved the mobile reception across the whole site, whilst maintaining service at all timesPlanned, designed and set up video/audio conferencing around UK sites, in order to minimise travel for business meetings, which in turn reduced costs to the business.Initiated solution in response to business demands, involving the planning, set up and coordination of new PBXs around main regional UK sites, which reduced call costs for the business. Received excellence achievement award for the successful IT integration of BBC, Crown Castle, NGW, and Arqiva, deputising for team manager and motivating the team to move 200 users over one weekend, minimising business downtime.

Provided support to Network/Telephony/Unix Team, where I was involved with setting up Cisco Routers and Switches for Transmitter Sites. Allowing remotes sites be connected to Servers.Installed and configured ADSL Home Routers and Mobile devices for remote users. Enabling users to keep in touch with the office.