Jayna Manto Email & Phone Number

• Train and support new Environmental Specialists at various laboratories.
• Conduct daily safety inspections, including hazardous material inventory, spill response, andemergency response
• Recognize and alleviate potential environmental liabilities related to operations; ens

• Collecting, bulking, packaging and managing hazardous wastes.
• Distribute adequate materials and supplies to ensure uninterrupted laboratory productivity.
• Prepare appropriate shipping documents, coordinate and schedule shipment of managed waste

Remote

• Flourishingly led the unified operation of a team of 16 in the Customer Service Department along with budgeting, coaching, hiring, scheduling, observing, and regulating staffing volume.
• Continuously fulfilled or surpassed the company’s values for refinement on metrics for answered and abandoned calls per hour.
• Decreased abandonment calls by up to 20% by developing constructive tools to procure cognition regarding employee performances.

Oakland, California, United States

• Supervised 12 Customer Service Representatives who accepted calls from stylists, social media influencers, and prospective clients.
• Reconciled escalated customer support calls negotiating a resolution to assure gratification.
• Trained new employees on product data, safety, and classification.
• Enforced management, productiveness, quality, and customer-service standards.

Richmond, California, United States

• Answered inbound calls in a respectful, affectionate, and executive manner by utilizing established procedures.
• Resolving or researching inquiries and listening attentively and comprehending customers' necessities.
• Assisted team Supervisor or Manager with new assignments from Sales or Social Media Departments.
• Persuaded potential customers by communicating pertinent information and providing product recommendations in observing the customer's needs and possibilities.
• Attained over 95% customer satisfaction on after-succeeding call surveys.

Bachelor'S Degree, Environmental Science, Gpa 3.31

Activities and Societies: The National Society of Leadership and Success

Certificate, Process Plant Operator