Jayna Belardo Email & Phone Number

Promoted to Team Lead after 1 month. Promoted Supervisor after 9 months. Selected as Lead Supervisor for Wachovia/DDA Early Overdraft collection project.Directly responsible for team enjoying top collection status for Wachovia/DDA Early Overdraft collection project throughout the whole network.Top Collector after 6 months, enjoying the honor of collecting the highest dollar amount ever in bucket 5 Pre-Charge Off. Directly responsible for the direct supervision of up to 17 fulltime employees. Including, but not limited to, on-going FACS training, proper documentation of all accounts, enforcement of FDCPA laws and month end reviews. Responsible for monitoring calls, both live and through Voice Track. Administer Corrective Actions and Counseling for infractions of both company policy and FDCPA laws. Directly responsible for the Daily Settlement and Aggregate reports. Daily and bi-weekly timekeeping. Responsible for Skip Tracing and Check verification/validation. Instituted a daily performance check for my team's collection activity. Including daily and month to date dollars collected, as well as daily need and percent to goal. Responsible for the daily review of Chase Pre-Charge Off reports. Celebrated high team motivation and success, which was evident by our regular achievement of beating Chase Internal and FMA Alliance by at least 50 basis points every month.

Directly responsible for all administrative functions for my store. Including setting up and maintaining back office. Employee record maintenance for 30 current employees. Implemented record update forms for all employee records. Inventory and time keeping. Daily reporting of sales, hours used and inventory.Managed area market survey and delivery goals without exceeding budget parameters. Ordering, cash control and vendors. Enjoyed an average increase in revenue of over 18% for every operating year totaling more than $1.2 million. Maintained fast food margin at 55%, highest in the region. Developed and implemented an aggressive customer sell-up recommendation program leading to this increased margin. Minimized waste and over ordering. Developed and implemented a model employee development program which has been adopted by other stores in my region.

Developed and implemented a strong efficient operating procedures guide for all assistant managers, reducing transition time from trainee to daily management in 8 days, down from 15. Managed and incorporated a $3.5 million customer appreciation project connecting with the existing marketing plan experiencing a 22% growth in revenue. Experienced a $30K savings by altering and improving current "impulse buys" item ordering. Developed and implemented an employee development and participation program that fostered a more enjoyable and efficient working environment.

Supervised and implemented first assistant manager in training program for 14 stores resulting in 18 promotions in 3 years. Directed daily operations for 2 high volume stores, generating yearly revenue of over $1.5 million. Evaluated and developed a comprehensive reduction program for our "cost of sales" margin reducing current number of 38% to a budgeted 17%. #3 in a field of 2,100 for speed of service. Published in "Who's Who, Top Women in Business".