Responsible for expanding company sales through channel expansion including retail, on-line marketplaces and new channels including wholesale and professional routes to market. Also responsible to provide a customer care environment focused on expanding care and delighting our customers. The company is engaged in a transformation from a sole D2C go to market model into a multi channel environment including multiple approaches to improving our availability of products and providing customer experiences 24/7 through multiple engagement methodologies and experiences.

Valor Global is a privately held Global Business Process Outsourcing Company, focused on providing customer care, sales and technical support solutions for Fortune 100 businesses. Valor Global acquired Triton Technologies in June 2021.Ensured the seamless integration of Triton into Valor, facilitating a smooth transition process. Contributed to developing a new sales structure and optimizing the organization’s sales framework. Led and drove sales efforts for Valor, significantly enhancing revenue generation and market presence.

Triton Technologies, a private equity-owned BPO teleservices firm, provides comprehensive marketing, technology, and talent services to B2C and B2B clients across multiple industries and was sold to Valor. As a board member for 11 years, oversaw the sale to a PE firm in 2017 and to a strategic buyer in 2021.Led the development of six new service and technology offerings, expanding growth markets and enhancing profit margins.; Redesigned the company’s marketing approach.Led the development of six new service and technology offerings, expanding growth markets and enhancing profit margins.; Redesigned the company’s marketing approach.Consistently achieved revenue growth, EBITDA, and expense budgets following the business revival. Ensured aggressive debt repayment objectives and maintained strong lender relationships throughout tenure.Collaborated with the Board of Directors to develop a new strategic plan to maximize shareholder value. Developed new strategic partnerships to drive organic channel growth and strategic product and market development initiatives.Reworked all company processes to ensure financial budget achievement, robust management systems, improved executive team roles, expense efficiency, and alignment with client requirements

Reported directly to the Chief Executive Officer, sales responsibilities included both the US inside sales organization for all Hardware, Software and Service solutions as well as software sales for the United States. • In this role, accomplishments included the full integration of the 2002 Comark acquisition creating an enterprise sales organization as well as a full transformation of culture and go-to-market strategy for the entire sales organization. • Management of the full Insight product line that is managed and tracked through a complex dashboard of metrics including: sales, revenue, campaign management, gross profit, customer satisfaction, relationship data/CRM tools and employee engagement. Responsibilities also included the full execution of a talent management strategy and process for all sales resources.• Development and implementation of the North America Cloud Computing Strategy and go-to market plan.

System X is IBM’s Intel Server product line and represented the fastest growing and second largest server brand for IBM in the Americas in terms of sales revenue. In this role, major general management functional responsibilities included ownership of a $155 million expense budget, $2 billion sales budget, and human resources for over 550 executives, management and professionals, business operations, financial accounting and compliance, offerings and promotion management, marketing, and fulfillment management. • Responsibilities included management of a multi-tiered distributor/reseller route to market as well as through vendor direct to customer implementations in South America, Canada and the United States.• Achieved Double Digit Sales growth in 2005 and 2006. Achieved volume market share growth for the brand in 2005 and 2006 and stabilized the financial results in expense and PTI during this period.

In this role, responsibilities included execution of the US IBM Direct business model. Personal computing, Intel server, UNIX server, storage, printing systems, software and services are products available through this route to market. His major functional responsibilities included management of an $83 million expense budget, $2.1 billion sales budget, human resources for 600+ management and professionals, all business operations, financial accounting and compliance, offering and promotion management, marketing, and web operations. He successfully managed the segmentation of the IBM PCD Business from IBM Direct in 1Q 2005, which represented 80% of that business model.

• Achieved new monthly and quarterly sales records for IBM Direct in 3Q and 4Q 2003.• Developed sales segmentation model for US Direct business focusing on retention, acquisition, and conversion relationship sales model leveraging multi brand marketing intelligence model.• Developed and led operational process for sales, marketing, information technology, offerings management, compliance management.

• Responsible for the integration of IBM’s SMB Sales coverage alignment to the IBM Direct business model including program alignment for SMB affinity partners, route to market transition planning and execution as well as sales results for the segment. • Developed SMB solution bundles with the Personal Computing, Printer and SW lines of business to drive increased sales through the direct model.

• Achieved sales $1 billion+ of hardware, software and services to small business customers (1-100 employee companies) in both 2001 and 2002 through telesales, web and solution vehicles. • Client Sales experience in computer services, automotive, capital markets, higher education, public sector and health industries.• Launched redesigned IBM Small Business Center web site generating customer satisfaction results greater than Dell , HP and Microsoft - Tripled web traffic in 1st year and generated $30 million of revenue in 1st 9 months of re-launch. • Negotiated and executed small business solution alliances with media, web hosting, human resources, financial services companies.